You will drive the success of our customers. This position works alongside other Customer Success Team members and reports to the Senior Director, Success.
At Cority, we are passionate about customer success. It’s not just a job for us, it’s our mission. Cority is revolutionizing our industry by putting customer success at the heart of our business. A Solution Advisor is integral in this mission and is responsible for providing deep product expertise, training, and consultative support across our customer base and Success Team. This role partners closely with the Customer Success Managers to help customers maximize value from our platform through structured programs, targeted training, and hands-on application guidance.
A Solution Advisor will be responsible for providing product and application expertise to customers through the Orange Buck program, delivering structured guidance and best-practice recommendations. They will participate in customer health checks, supporting Customer Success Managers when advanced or detailed application knowledge is required. The Advisor will assist customers with complex product-related questions to help drive adoption, efficiency, and long-term success.
Primary Responsibilities:
Action assigned Orange Bucks activities
Participate and present Learn & Connect webinars
Develop and deliver training sessions for customers focused on product functionality, best practices and use cases
Create and deliver internal training for the Customer Success Team to strengthen product knowledge and confidence in customer interactions
Attend health checks when additional/detailed product knowledge is needed
Serve as a subject matter expert on the application, staying current on features, configuration options, and best practices
Train internal teams on new features and functionality released as part of product updates
Collaborate with Product, Support, and Customer Success teams to ensure consistent messaging and understanding of product capabilities
Qualifications and Characteristics of an Ideal Candidate
You have the dedication and drive to strengthen our Customer Success organization by bridging deep product expertise with customer-facing enablement and help to ensure both customers and internal teams are confident, informed, and successful in using our platform.
Ability to translate complex technical concepts into clear, customer-friendly guidance.
Excellent communication and presentation skills, with comfort working directly with customers.
Experience delivering customer training, workshops, webinars, or professional services engagements.
You instill confidence in clients and build strong trust relationships both internally and externally.
Collaborative mindset with experience supporting cross-functional teams.
You demonstrate excellent responsiveness and professionalism, and you have exceptional written and verbal communication skills.
A graduate of a university program in occupational health & safety, industrial hygiene, environmental management or science, occupational health, business administration or computer science or a related program with equivalent work experience.
Worked as a Professional Services Consultant for at least 3 years and have managed multiple complex customers.
Cority Toronto, Ontario, CAN Office
250 Bloor Street East, 9th Floor, Box 15, Toronto, Ontario, Canada, M3W 1E6
