Software Technical Program Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About the Role:

Do you excel in fast-paced environments where technology and innovation thrive? Are you a results-oriented individual with a talent for leading projects to success?

We're seeking a driven and experienced Software Technical Program Manager to join our rapidly growing team at Genesys, a leading provider of cloud communications software. You'll play a pivotal role in driving the successful execution of complex projects, leveraging your technical expertise and project management skills to power our next wave of growth.

What You'll Do:

• Organize and manage technical projects from inception to completion, ensuring they adhere to scope, budget, and timeline.

• Collaborate closely with cross-functional teams, including engineers, developers, and product managers, to break down roadblocks and foster productive collaboration.

• Utilize Agile methodologies to enhance team efficiency, conduct sprint ceremonies, and drive continuous improvement.

• Analyze performance using key software delivery metrics, including DORA (Deployment Frequency, Lead Time, MTTR, Change Failure Rate).

• Develop and implement project plans, manage resources, and mitigate risks, proactively anticipating and addressing challenges.

• Communicate effectively with all stakeholders, providing clear and concise updates and managing expectations throughout the project lifecycle using Jira, Confluence, and git.

Minimum Requirements:

• 5+ years of experience as a Technical Project or Program Manager in a high-growth SaaS environment.

• Proven track record of successfully delivering complex technical projects on time and within budget.

• Understanding of cloud communications technologies and architecture.

• Excellent communication and interpersonal skills, able to collaborate effectively with diverse stakeholders.

• Strong analytical and problem-solving skills, able to anticipate and proactively address challenges.

• A proactive and results-oriented individual with a passion for excellence.

• Thrives in a fast-paced, entrepreneurial environment and embraces change.

The ideal candidate would also have experience with:

• Experience with Agile methodologies and frameworks.

• Programming and scripting skills.

• Experience in the telecommunications industry.

• Background in quality assurance, test automation, or release management

• Experience leading geographically distributed teams in remote or hybrid work environments.

Join us and be part of something extraordinary! We offer a dynamic work environment, competitive compensation and benefits package, and the opportunity to make a real impact on a rapidly growing company.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.