Software Solutions Architect – ServiceNow Platform

Are you driven by organizational transformation and looking to contribute to a company whose purpose is to help its clients feel confident and secure about their future?

As a Software Solutions Architect – ServiceNow Platform, you will play a key role in shaping strategic directions across business units and designing high-performing technology solutions aligned with organizational objectives.

Your strategic mindset and ability to anticipate trends will enable you to guide the organization in making impactful decisions within the ServiceNow ecosystem.

This position offers a great opportunity to showcase your expertise and fully leverage your potential within a caring and trusted organization where people and their development are at the heart of everything we do.

As a Solutions Architect, you will be at the core of delivering strategic technology solutions. Your key responsibilities include:

• Translating business needs into technology solutions and ensuring delivery aligned with architectural design
• Leading solution governance by proposing, reviewing, and approving architecture decisions in accordance with enterprise guidelines
• Ensuring seamless integration of solutions within existing ecosystems and proposing pragmatic workarounds when needed
• Guaranteeing solution integrity and quality from design through delivery (end-to-end)
• Aligning technology solutions with strategic objectives and contributing to process optimization
• Providing multidisciplinary leadership to delivery teams and internal/external partners
• Supporting project success by contributing to timeline, scope, and budget management
• Ensuring traceability of architectural decisions and maintaining related documentation
• Enforcing architecture methodologies and processes within the organization
• Contributing to the evolution of architecture frameworks in collaboration with enterprise architecture
• Maintaining accurate information related to applications under your responsibility
• Performing ongoing technology watch to identify best practices and emerging trends

We are looking for someone who:

• Holds a bachelor’s degree in computer science or a related field
• Has a minimum of 12 years of experience in IT, including at least 5 years in architecture roles
• Demonstrates strong expertise in the ServiceNow platform (ITSM, ITOM, CMDB, SPM, Now Assist, etc.)
• Is recognized for strong leadership within multidisciplinary teams
• Has solid knowledge of cloud environments (security, integration, performance, etc.)
• Can effectively manage complex, multi-dimensional initiatives
• Excels in communication, simplification, negotiation, and conflict resolution
• Thrives in ambiguous, fast-evolving environments
• Has experience in large-scale transformation initiatives
• Is familiar with DevOps, Agile, Lean, MVP, and ITIL practices
• Is fluent in French (spoken and written)
• Intermediate level of English required, as the role involves , leading meetings, presenting solutions, and producing documentation with internal and external partners, on a daily basis.

• A workplace where learning and development are at the heart of a shared pursuit of excellence
• A healthy, safe, inclusive, and equitable environment where everyone can thrive
• A flexible hybrid work model with access to inspiring workspaces
• Competitive benefits, including: Flexible group insurance plans Competitive retirement plan Share purchase plan Vacation and wellness days Telemedicine services Employee and family assistance program Ergonomic equipment program Performance bonus Discounts on iA products

At iA, we believe in potential and value diverse experiences. If this role inspires you, we encourage you to apply—your place might be with us, and we want to get to know you!

iA Financial Group

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.