Software Engineer - uCaaS

Title: Software Developer- uCaaS

Department: Information Technology

Location: 6300 Steeles Ave West, Woodbridge

Total Potential Compensation: $95,000-$145,000

Position Summary:

As a UCaaS Engineer, you will be designing and managing changes for our Microsoft Teams voice and enterprise cloud based telephony ecosystem — making collaboration seamless across the organisation.

This role goes beyond maintenance. You will design, integrate, and optimize a UCaaS platform that spans Teams, SBCs, PSTN, and compliance recording. If you’re passionate about voice technology, telecom integration, and modern collaboration tools, you will thrive here!

Responsibilities:

• Engineer and support Microsoft Teams Voice and Operator Connect for all users.

• Support the manage Call Cabinet for compliance recording and analytics.

• Deliver insights through dashboards and reporting: Teams: CQD call quality metrics (MOS, jitter, packet loss), usage/adoption trends, device/endpoint analytics SBC/PSTN: SIP trunk utilization, routing efficiency, error stats, health dashboards Compliance: audit and regulatory reports via Call Cabinet and Teams native tools

• Configure and optimize SBCs for PSTN and custom routing.

• Partner with telecom providers and internal IT teams to deliver resilient, high-quality voice services.

• Ensure full interoperability across Teams, PSTN, and CCaaS environments.

• Diagnose and resolve issues in voice quality, routing, and system integration.

• Champion automation, monitoring, and system resilience improvements.

Qualifications:

• 5+ years of experience in enterprise voice or UCaaS engineering.

• Strong knowledge of Microsoft Teams Voice and Operator Connect.

• Hands-on experience with SBCs (Session Border Controllers) and SIP trunking.

• Familiarity with PSTN integration and call routing.

• Experience with compliance recording tools (Call Cabinet, NICE, Verint, or similar).

• Ability to interpret and act on CQD metrics and voice quality diagnostics.

• Understanding of telecom protocols (SIP, RTP, QoS).

• Strong problem-solving and troubleshooting skills in voice/telecom.

• Bonus: Microsoft certification(s), SBC vendor certification(s), exposure to automation/monitoring frameworks.

• Ability to adapt to new technologies and changing project requirements.

We are actively seeking to fill this role as it is a current vacancy.

About 407 ETR

Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east. 

407 International Inc. is the sole shareholder of 407 ETR and is owned by: 

• Cintra Global S.E., a subsidiary of Ferrovial S.A. (48.29%)

• Canada Pension Plan Investment Board (CPP Investments) and other institutional investors with non-controlling interests (44.20%)

• Public Sector Pension Investment Board (PSP Investments) (7.51%)

Learn more at 407etr.com

Note: At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.

Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.

Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.