Assist in financial analysis and reporting for IT, manage budgets, collaborate with finance and IT teams, and support process improvements.

The Intraday Coordinator manages Workforce Management processes, monitors agent activities, optimizes schedules, and ensures adherence to performance metrics in a Customer Operations Centre.

The Data Analyst supports Customer Operations by creating dashboards and reports, developing SQL queries, and facilitating decision-making through analysis.

Lead FP&A activities including annual budget and quarterly forecasts, build complex Excel financial models, liaise with departments, prepare reports and presentations, analyze business cases, drive cost management and process improvements, and support the CFO and Director of Finance.

The Digital Communications Advisor manages social media and web content, executes digital strategies, develops communications campaigns, and oversees performance tracking.

Manage business-led intake of technology enhancement requests: evaluate, prioritize, refine requirements, maintain a transparent backlog, coordinate with IT Delivery and Product Manager, and report on progress and value delivered.