Manage the Analysis & Reporting team, oversee reporting processes, provide business insights, and support operational initiatives within Customer Operations.

The ERP Business Analyst will analyze business requirements for financial accounting processes, contribute to ERP system implementations, and support data migration and testing activities.

The Digital Communications Advisor manages social media and web content, executes digital strategies, develops communications campaigns, and oversees performance tracking.

The IT Operations Specialist monitors processes, handles incidents, coordinates with teams and vendors, and improves operational efficiency in a 24/7 environment.

The A/R Early Cure Collector manages customer inquiries and collections for delinquent accounts, focuses on customer satisfaction, and negotiates repayment agreements.

Manage business-led intake of technology enhancement requests: evaluate, prioritize, refine requirements, maintain a transparent backlog, coordinate with IT Delivery and Product Manager, and report on progress and value delivered.

Plan, execute, and optimize promotions and loyalty campaigns, analyze performance, collaborate across teams, and enhance customer engagement.

Assist in financial analysis and reporting for IT, manage budgets, collaborate with finance and IT teams, and support process improvements.

The Intraday Coordinator manages Workforce Management processes, monitoring agent activities, ensuring optimal operations, auditing compliance, and responding to real-time support needs.

The Change and Release Manager oversees IT change and release processes, ensures smooth implementation, compliance with standards, and collaboration with teams for effective project management.

Lead FP&A activities including annual budget and quarterly forecasts, build complex Excel financial models, liaise with departments, prepare reports and presentations, analyze business cases, drive cost management and process improvements, and support the CFO and Director of Finance.