Jobs at 407 ETR

Provide world-class customer support to small and medium business customers via phone, email and live-chat. Resolve account inquiries, process transponder leases, credits and adjustments, consolidate/de-consolidate accounts, implement corrective actions to resolve accounts and promote payments, and liaise with customers as required.

Lead the enterprise Business Continuity Program, run BIAs and tabletop exercises, and manage strategic initiative intake, prioritization, KPI tracking, and select innovation/AI project delivery. Collaborate with business leaders, IT PMO, and communications to ensure readiness, align initiatives to strategy, and report performance to senior leadership and the Board.

Lead IAM strategy and team to design, implement, and operate identity lifecycle, privileged access (PAM), SSO, and authentication solutions. Maintain CyberArk, Saviynt, SailPoint, and AD/Entra ID platforms, ensure compliance, manage vendors, support incident response, and collaborate with stakeholders to align IAM with business and regulatory requirements.

Lead development and execution of pricing and revenue management strategies, design pricing pilots, analyze customer and external data, collaborate on elasticity and forecasting models, implement pricing system improvements, and coordinate cross-functional initiatives to optimize long-term revenue.

The Workforce Management Team Manager leads Customer Operations teams, focusing on workforce forecasting, capacity planning, and communications to enhance operational efficiency and meet performance targets.

Provide world-class support to small and medium business customers via phone, email, and live chat. Resolve account inquiries, process transponder leases, credits and adjustments, consolidate accounts, respond to correspondence, meet customers as needed, and implement corrective actions to improve account management and payments.

Lead payroll accounting, prepare and review payroll journal entries and reconciliations, produce monthly and quarterly financial statements and audit deliverables, support consolidated and non-consolidated IFRS reporting, analyze variances, coordinate with HR and stakeholders, recommend process improvements, and perform ad hoc accounting projects.

Serve as primary contact for small and medium business customers via phone, email, and live chat. Resolve account inquiries, explain billing, process leases and adjustments, consolidate accounts, implement corrective actions, and maintain professional customer communications to promote regular payments and excellent service.

Legal Counsel will develop compliance frameworks, offer legal advice, and manage contracts to ensure regulatory adherence and improve departmental efficiencies.

Provide hands-on employee and labour relations support for unionized and non-union staff, manage investigations, performance and attendance, coordinate medical leaves and return-to-work, advise on disciplinary actions and grievances, support collective agreement interpretation, and lead HR process improvements and ad hoc HR projects.

The Intraday Coordinator manages Workforce Management processes, monitoring agent activities, ensuring optimal operations, auditing compliance, and responding to real-time support needs.

Lead and execute financial, operational, and compliance audits across the organization. Manage end-to-end audit engagements: scope, testing, data analysis, reporting, stakeholder communication, and follow-up on remediation. Provide advisory services on risk, controls, and process improvements while contributing to audit planning and departmental continuous improvement.

Lead end-to-end planning, execution, and optimization of promotions and loyalty campaigns. Analyze performance and customer behavior to deliver insights, track results, partner cross-functionally, run experiments, and improve processes, tools, and campaign delivery to drive customer engagement and revenue.

Responsible for governance, risk and compliance in IT. Develop policies, conduct audits, manage risk assessments, and ensure compliance with regulations.

Handle inbound customer calls to resolve delinquent accounts, negotiate repayment arrangements, collect payments, document activities, resolve escalations, meet KPIs, liaise with financial institutions, and support process improvements while maintaining confidentiality and strong customer service.

Analyze customer, digital and transportation datasets to generate insights and segments, build dashboards and geospatial analyses, mentor junior analysts, support advanced modeling and A/B testing, run trainings, and present actionable findings to stakeholders.

Lead promotions, loyalty, and lifecycle marketing to drive revenue and customer value. Build data-driven, personalized campaigns and experiments, manage MarTech and CRM (Salesforce), oversee analytics and forecasting, scale capabilities and governance, and lead a cross-functional team to optimize engagement, conversion, and network utilization.

The Cloud Architect will lead the design and implementation of hybrid infrastructure, integrating on-premise and cloud solutions while collaborating across teams and mentoring technical staff.