Software Development Manager, First Contact Team

Posted 2 Days Ago
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Toronto, ON
Expert/Leader
Cloud • Legal Tech • Software
The Role
As a Software Development Manager for the First Contact Team, you will oversee a team focusing on data management and software development processes. Your responsibilities will include collaborating on project roadmaps, managing code reviews, and supporting team members' career growth while maintaining high standards of software quality and functionality.
Summary Generated by Built In

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Software Development Manager to join our First Contact Team. The First Contact team is primarily responsible for one of the core, fundamental pieces of data for our business: contacts and contact management. Our customers rely on our systems for data integrity, performance, and most of all, excellent workflows and features that help them to optimize their time. Our goal is to make our users' experience with contacts streamlined, robust, and help to satisfy their needs - often leading to creative solutions and intelligent features.

This role is available to candidates across Canada, excluding Quebec.

A day in the life might look like:

  • Collaborating with your triad to: understand the challenges our business faces, identify the most impactful opportunities, and craft a roadmap for the team

  • Working with your team on preparing an architecture document for an upcoming project

  • Working with the developers on your team to break down a project into deliverable chunks of work

  • Giving great feedback on code reviews, architecture documents, and more to help support team members making great technical decisions for their projects

  • Having a 1:1 meeting with your direct reports to make sure they are supported in their career growth and development goals

  • Reviewing code contributed by members from your team or other Clio developers reaching out to you for your experience with a given technology or pattern

  • Working with other developers to build and maintain scalable and reliable software system

You may be a fit for this role if:

  • 10+ years of experience in software development

  • Strong problem-solving and analytical skills

  • Excellent communication and teamwork skills

  • Participate in the full software development lifecycle, from requirements gathering to deployment

  • Troubleshoot and debug software applications

  • Keep up with the latest trends and technologies in software development

#LI-Remote

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

  • Flexible time off policy, with an encouraged 20 days off per year.

  • $2000 annual counseling benefit

  • RRSP matching and RESP contribution 

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is $167,000 to $208,800 to $250,600 CAD..

*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

The Company
Toronto, Ontario
889 Employees
On-site Workplace
Year Founded: 2008

What We Do

Clio is the undisputed leader in cloud-based legal technology offering practice management, CRM and client intake software. Clio enables lawyers to be more client-centered and has earned the most 5 star reviews, the approval of over 65 bar associations and law societies around the world, and a global customers base of 150,000.

Clio enables law firms to deliver better client experiences through cloud-based practice management, CRM and client intake software. Clio was the first to bring cloud-based legal practice management software to market, and has been leading the industry since 2008 with the first client-centered suite of cloud-based law firm solutions, the Legal Trends Report, and the Clio Cloud Conference, which is now the most widely attended legal tech conference in the industry.

Clio is more than software. Clio is the only provider truly invested in the success of you and your clients. Clio’s team of client and firm success specialists combine their expertise on the Legal Trends Report, with their knowledge of Clio’s leading cloud-based legal practice management, CRM and client intake software to help lawyers run results-driven law firms using real time insights.

Founded in Vancouver, Canada, Clio employs over 500 staff across five global offices and has been named one of Canada’s Best Managed Companies, a Deloitte Fast 50 company, and one of Canada’s Most Admired Corporate Cultures.

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