Software Architect

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview:
Search powers real time discovery across the Genesys Cloud platform, enabling customers to instantly access conversations, analytics, and operational insights at massive scale. This role architects and advances the distributed systems that process millions of events per minute and index terabytes of data nightly, ensuring high availability, performance, and precision. You will shape the evolution of our large scale search infrastructure, influencing architecture decisions that impact enterprise customers globally. At Genesys, we build technology that strengthens human connections, and you will play a critical role in delivering intelligent, scalable search experiences that drive measurable customer value.

Key Responsibilities:

• Architect and evolve large scale distributed search systems that process millions of events per minute in real time

• Lead end to end design of scalable search solutions from requirements through production delivery

• Drive improvements in platform reliability, performance, and resiliency across search services

• Influence engineering standards by advocating for best practices in search architecture and query optimization

• Partner with product managers and cross functional teams to align technical direction with business outcomes

• Oversee indexing strategies and data modeling to improve search accuracy, latency, and scalability

• Guide code quality through active participation in design discussions and code reviews

• Resolve complex production challenges to maintain system stability and customer trust

Required Qualifications:

• Demonstrate extensive experience building distributed systems and microservices architectures in Java

• Apply deep expertise with Spring frameworks in large scale production environments

• Design and optimize Elasticsearch or equivalent search platforms, including indexing and query performance tuning

• Architect event driven systems using technologies such as Kafka

• Leverage AWS services including EC2, S3, and Lambda to build resilient cloud native systems

• Translate business requirements into scalable, maintainable search architectures

Preferred Qualifications:

• Lead architectural initiatives that span multiple engineering teams

• Optimize big data pipelines that process high volume nightly workloads

• Implement CI and CD practices that support automated testing, deployment, and scalability

• Influence platform level technical strategy within complex enterprise environments

Benefits That Support You:
We invest in your well-being, because when you’re at your best, so are the experiences you create.

• Comprehensive extended group health coverage

• Generous paid time off, including vacation and personal leave

• Retirement savings program with employer RRSP matching up to a prescribed maximum amount

• Family-friendly benefits, including parental leave top-up and adoption assistance

• Growth and development opportunities through access to learning resources and internal mobility programs

Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.

#LI-CP1

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Employee Referrals:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.