The Social Media Community Coordinator will develop and execute social media services for customer accounts, including content creation, community management, and performance reporting. Responsibilities include crafting content calendars, managing social media interactions, and analyzing social media performance.
POSITION SUMMARY
The Social Media Community Coordinator is responsible for supporting the effective execution of social media services and deliverables on assigned customer accounts. This includes key activities such as content calendar development, collaborating on creative production ideation, community management, and moderation, and program results reporting.
JOB QUALIFICATIONS
- Bachelors and/or post-graduate degree in Communications, Advertising, Media Studies or a related field (a combination of education and experience can be substituted)
- Great communication skills, with the ability to take on different tones of voice through social media and to reflect the brand.
- Strong copywriting skills devoid of spelling and grammatical errors and experience writing social media content.
- An attention to detail and organizational skills with the ability to deliver high-quality, creative work and meet deadlines.
- A foundational undersSupport the development, delivery and execution of key social media deliverables, wor
- tanding of social media channels such as Facebook, Instagram, TikTok, X(Twitter).
- Stays up to date with and is knowledgeable on current and emerging social and content marketing trends
- Experience with content creation and able to create quick social media graphics via platforms such as Canva & Photoshop
- Team player, able to work collaboratively cross-department
- Proficient in Microsoft Office 365 tools such as (but not limited to) Word, Excel and PowerPoint, OneDrive, Microsoft Teams.
- Experience using social media management tools such as (but not limited to) Sprout Social, Hootsuite, Brandwatch, social media native platform business/ad managers, etc.)
JOB DUTIES
(* denotes an “essential function”)
- Supports the development, delivery and execution of key social media deliverables, working collaboratively with internal account team members
- *Social media content calendar development (across multiple platforms) considerate of the brand's social media objectives, strategy, brand tone and measures of success
- *Delivers meaningful community management with care, attention and speed for assigned customer accounts
- *Oversees social media channels for page layout and design that meets industry best practices
- *Collaborates with account and production teams to ideate on content creation to support program (informed by social media performance)
- *Supports the Social Media Specialist in analyzing data and drawing actionable insights, delivering analytics based on the brand's performance online
- *Demonstrates effective knowledge within social media marketing and a hunger for information/learning, including current and emerging social media trends & technology
- *Effectively manages time while paying careful attention to detail, ensuring all work and communications are completed on time and of exceptional quality
- *Effectively adapts to change and actively listens and participates in troubleshooting (to inform solutions)
WORKING CONDITION
Hybrid Office Environment
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