Site Reliability Engineer

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

About the Team (Team overview)

The Infrastructure SRE Team at PointClickCare is a group of dedicated professionals who specialize in designing, implementing, and maintaining efficient systems at scale for our client-facing services, hosted in multiple cloud service providers. With a strong emphasis on automation, repeatability, and consistency, our team supports a wide range of technologies and production services. We bring expertise in cloud-based solutions, programming languages, and configuration management tools to provide architectural guidance that improves resiliency, efficiency, and performance of PointClickCare’s products. Our team is composed of like-minded individuals who share a passion for the technology we support and are driven to deliver exceptional results.

About the Role:

As a talented and experienced Site Reliability Engineer (SRE), you will play a critical role within our Infrastructure SRE team at PointClickCare. Your primary responsibility will be to apply SRE practices to our operations at scale. This entails monitoring and reporting on service level objectives, collaborating with business and product owners to establish key performance indicators. With a strong focus on automation, repeatability, and consistency, you will find opportunities and drive the team’s reduction in toil. Leveraging Infrastructure as Code principles, you will create and maintain the infrastructure of our multi-cloud environments and enhance visibility into application performance and business metrics while effectively managing the operational workload. Collaborating with security engineers, you will also develop plans and automation for proactive responses to new risks and vulnerabilities.

If you thrive in a dynamic and collaborative environment and are passionate about applying software engineering practices, including Infrastructure as Code, to enhance operations at scale, we would love to hear from you. Join our team as an SRE and make a significant impact on PointClickCare's success.

Key Responsibilities :

· Provide technical guidance and support for a wide range of technologies and services, with a focus on increasing automation, repeatability, and consistency.

· Create and maintain monitoring technologies (i.e. AppDynamics, DataDog) and processes to improve visibility into application performance and business metrics, while ensuring manageable operational workload.

· Actively drive and implement strategies to reduce toil and improve operational efficiency through automation and process improvements.

· Collaborate with security engineers to develop plans and automation for proactive response to new risks and vulnerabilities.

· Actively contribute to technical training events, game day scenarios, and engineering spikes.

· Participate in an on-call rotation on a weekly basis, ensuring prompt response and resolution to incidents and maintaining system availability.

Your Key Strengths:

· Bachelor’s degree in computer science, Computer Engineering, Software Engineering, MIS, or related discipline.

· Prior relevant software development/architecture experience.

· Hands-on experience in containerization technologies (i.e. Docker) and container orchestration platforms (i.e. Kubernetes, AKS/EKS)

· Experience building and supporting cloud-native solutions in multiple cloud platforms, such as Azure, AWS or GCP.

· Proficiency in one or more programming languages such as C, C++, Java, Python, Go, Perl, or Ruby.

· Experience with configuration management and deployment automation tools like Chef, Terraform, Puppet, or Ansible.

· Strong knowledge and experience with Windows (2019/2022) and Linux administration.

Bonus Skills :

· Troubleshooting experience with diverse hosting technologies, such as web server platforms, Java application platforms, network components (load balancers, firewalls), virtualization technologies, and database platforms.

· Proficiency in Linux, including experience compiling your own kernel, tracing syscalls, understanding TCP, and familiarity with sysvinit/runit/systemd.

· Knowledge of Open Source software and contributions to the open-source community.

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.