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Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.
We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do.
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Don’t just work anywhere — come build tomorrow together with us.
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About the Role
We are looking for a Site Reliability Engineer (SRE) to support and operate our customer identity and enterprise platform services, with a primary focus on Customer Identity & Access Management (CIAM) solutions. This role is ideal for an engineer with 1–2 years of experience who has hands-on exposure to identity platforms, authentication protocols, and cloud-based services, and is looking to grow deeper in CIAM, reliability engineering, and platform operations.
You will work closely with Architecture, DevOps, Security, and Application teams to ensure our identity and integration platforms are secure, stable, and highly available, while contributing to automation and continuous improvement initiatives.
What You’ll Do
Support the day-to-day operations and reliability of CIAM and related enterprise platforms.
Monitor, troubleshoot, and resolve authentication, authorization, and integration issues across environments.
Provide operational support for Ping Identity platforms and associated identity services.
Assist with configuration, deployment, and maintenance of SSO, MFA, and federation integrations.
Support identity and access flows using SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC).
Participate in incident management, root cause analysis (RCA), and post-incident reviews.
Work with DevOps teams to support CI/CD pipelines and improve platform reliability.
Contribute to automation, monitoring, and alerting using scripts or existing tooling.
Collaborate with application and integration teams supporting enterprise platforms and external services.
Maintain operational documentation, runbooks, and standard operating procedures.
Follow security and compliance best practices related to identity and access management.
What You Bring
1–2 years of experience in SRE, DevOps, platform engineering, or production support roles.
Basic to intermediate understanding of CIAM or IAM concepts.
Hands-on exposure to Ping Identity or similar identity platforms (e.g., Okta, Auth0, Azure AD B2C, ForgeRock).
Working knowledge of authentication and authorization protocols: SAML 2.0, OAuth 2.0, OpenID Connect (OIDC).
Familiarity with cloud platforms (GCP, Azure, or AWS) and web-based applications.
Understanding of REST APIs, JSON, and HTTP/S fundamentals.
Experience supporting production systems, including monitoring, alerting, and incident response.
Basic scripting or automation experience using Python, PowerShell, or similar.
Working knowledge of Linux fundamentals and system troubleshooting.
Strong communication skills and ability to collaborate with cross-functional teams.
Demonstrated enthusiasm for learning new technologies and adapting to evolving platform and business requirements.
Nice to Have
Exposure to CIAM, IAM, or security-focused platforms.
Familiarity with SRE or DevOps practices such as monitoring, SLIs/SLOs, and on-call support.
Experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps.
Basic understanding of infrastructure-as-code concepts (e.g., Terraform).
Awareness of security and compliance concepts related to identity and access management.
Interest in growing into CIAM engineering, platform reliability, or security engineering roles.
Why Join Us
Hands-on experience with enterprise-scale identity and platform services.
Opportunity to grow into CIAM, SRE, or security-focused engineering roles.
Work alongside experienced architects, DevOps, and security professionals.
Strong focus on learning, mentorship, and career development.
Competitive compensation and benefits.
We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 2 days per week.
This posting is for an existing vacancy.
The expected salary range for this position is $72,000.00 - $108,000.00 per year.
You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.
As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.
From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.
Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.
