ServiceNow Specialist (ITAM CMDB)

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

We are seeking a seasoned professional to drive our IT Asset Management (ITAM) and Configuration Management Database (CMDB) initiatives. This is a senior role is responsible for establishing, documenting, and executing processes to ensure high data integrity of Sun Life's IT Asset Management platform through multiple stages of IT asset lifecycle, pulling from data sources across the enterprise. The ideal candidate will possess extensive experience in ServiceNow development, a deep understanding of ITAM and CMDB processes, and the ability to collaborate effectively with cross-functional teams to enhance data quality and integrity.

What will you do?

• Develop and implement strategic directions for IT Asset Management (ITAM), ensuring alignment with organizational objectives and industry best practices.
• Support the IT asset portfolio, overseeing compliance with risk, cost, governance, and performance metrics.
• Establish and enforce data governance principles to maintain high standards of data quality and integrity throughout the asset lifecycle.
• Support software license management, software currency management and compliance initiatives, leveraging ServiceNow's Software Asset Management Professional (SAM Pro) functionalities.
• Act as the technical lead for ServiceNow platform enhancements, focusing on ITAM modules and integrations.
• Configure and maintain the ServiceNow Asset Management module to address operational requirements, issue resolution, and reporting needs.
• Oversee customization and optimization efforts across various ServiceNow modules to enhance platform capabilities.
• Design and support integrations between ServiceNow and other enterprise systems to streamline asset and configuration management processes.
• Collaborate with stakeholders to define data models, governance processes, and integration strategies to maintain the CMDB's integrity and reliability.
• Monitor asset health and resolve conflicts between data sources, ensuring consistent and reliable configuration data.
• Mentor a team of ServiceNow developers and ITAM professionals, fostering a culture of continuous improvement and innovation.
• Collaborate with service owners, enterprise architects, and technology leaders to define and implement strategic directions for ITAM and ServiceNow initiatives.
• Identify opportunities for process automation and improvement within ITAM and CMDB domains, leveraging ServiceNow capabilities.
• Define and implement governance solutions and processes for software and hardware asset management, ensuring compliance with relevant regulations and internal policies.

What will you need to succeed?

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience in IT Asset Management and ServiceNow platform development.
• Experience in managing technical teams.
• Expert-level knowledge of ServiceNow, including ITSM/ITAM solutions and principles.
• Proficiency with ServiceNow SAMPro for Software Asset Management
• Proven track record of implementing and managing enterprise-wide IT asset management policies and solutions.
• Advanced ServiceNow development and customization skills.
• Understanding of hardware, software, and license lifecycle processes.
• Solid understanding of data governance principles and data risk management.
• Strong analytical abilities and innovative problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to engage effectively with senior leadership
• Experience working in Agile environments, with familiarity in methodologies such as Scrum or Kanban.

Preferred Skills:

• Experience working in financial organizations.
• Preferred certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

Job Category:

Posting End Date: