ServiceNow Lead

This is a remote position.

Position: ServiceNow Lead

Role Overview

The ServiceNow Lead is responsible for the end‑to‑end delivery of ServiceNow‑based solutions, coordinating across multiple technical workstreams and subject‑matter expert teams. This role partners closely with project management, technical leadership, and senior stakeholders to ensure high‑quality delivery, strong client relationships, and effective governance across complex implementation initiatives.

 Key Responsibilities

• Lead end‑to‑end delivery of ServiceNow solutions across multiple technical disciplines
  
• Partner with project management, technical SMEs, and senior leadership to manage delivery, communication, and expectations
  
• Identify and escalate delivery risks, issues, and dependencies proactively
  
• Maintain awareness of project scope, onboarding responsibilities, and overall technical architecture
  
• Review task progress, quality of deliverables, and intervene where necessary
  
• Coordinate documentation delivery with technical leads and project managers
  
• Support project planning and execution across multiple workstreams
  
• Facilitate technical design discussions during build phases
  
• Provide status reporting aligned to the overall project plan
  
• Manage client relationships, communications, and escalations
  
• Support financial reporting through forecasting and infrastructure cost management
  

Qualifications

• Bachelor’s degree or equivalent professional experience
  
• 5+ years of experience with ServiceNow modules such as ITSM, HRSD, SPM, and IRM
  
• 5+ years leading large‑scale, complex technology implementations
  
• Proven experience leading teams, prioritizing work, and managing risks
  
• Strong communication and stakeholder management skills
  
• Ability to operate effectively in fast‑paced, multi‑tasking environments
  
• Consultative, client‑service mindset
  
• Demonstrated leadership capabilities
  
• Proficiency with Microsoft Office and executive‑level presentations
  

About Symbiotic Digital

We serve customers in two ways:

1. Digital Experts: IT Consulting expertise — Bright Minds That Produce Proven Results
   
2. Recruitment: Find The Right People You Need
   

Serving IT & Business leaders, Symbiotic Digital enables organizations to solve complex business and IT challenges through proven technical experts evaluated via our Quality Management System (QMS) Staff Development Model. We are a 100% Indigenous‑owned company.