ServiceNow ITOM Developer

Address:

Intermediate ServiceNow ITOM Developer to provide BAU support and deliver independent development across ServiceNow ITOM capabilities, ensuring platform stability, quality, and scalable implementation of enhancements.

Key Responsibilities

• Provide BAU support for ITOM, ITAM & SecOps modules and CMDB data health.
• Triage and resolve incidents/defects, Discovery failures, integration issues, and alert ingestion/routing problems, data reconciliation issues
• Deliver enhancements with minimal support: build/configure, testing, UAT support, and deployment readiness.
• Develop and maintain: Business Rules, Script Includes, ACLs, UI Policies, Client Scripts, Scheduled Jobs, automation.
• Support CMDB quality initiatives (reconciliation, normalization, de-duplication) and ITOM improvements (correlation, enrichment, routing).
• Follow SDLC, platform standards, security, and change governance; document solutions.
   

Required Qualifications

• 3–5 years ServiceNow development experience with ITOM exposure.
• Strong JavaScript/Glide scripting (server-side) and production support experience.
• Hands-on experience with at least 2: Discovery, Event Management, Service Mapping, Cloud discovery.
• Strong troubleshooting skills and ability to deliver independently with minimal oversight.
• Strong ServiceNow development capability aligned to platform best practices, including secure coding, maintainability, and configuration-over-customization principles
   

Preferred Qualifications

• CSA / CAD / CIS (Discovery/Event Management/Service Mapping/HAM/SecOps)
• MID Server troubleshooting and Discovery pattern tuning
• IntegrationHub exposure and platform performance best practices

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.