ServiceNow Developer

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant ServiceNow Developer position will report to the Leader, IT Service Management Enablement and will play a crucial role in the success of Interac’s strategy. As a subject matter expert, they will design and develop critical components related to our ServiceNow Platform.

What You Will Do:

• Drive innovation through the creation, development, and maintenance of ServiceNow applications and solutions, adapting to regularly changing priorities

• Ensure code is maintained and supported, perform as intended upon implementation, and has the potential to scale with business growth

• Support project and task planning, contributing to the development and execution of processes and procedures and ensuring alignment with Interac's objectives and customer needs

• Assist with security governance, policies, and overall Interac compliance by embedding standards, procedures, and quality analysis measures into workflows/plans. Identify and communicate system issues, bugs, and fixes, and aid the initiation of process-improvement efforts within teams and across Interac

• Handle and direct requests and tickets appropriately for tracking and resolution

• Provide customer-focused solutions and build and maintains effective customer relationships through timely follow-ups and efficient, effective feedback

• Initiate and facilitate continuous improvement, and effective troubleshooting and problem-solving

• Configure and develop the ServiceNow platform, including business rules, workflows, user interface actions, notifications, and all other functionalities

• Work with required team members to maintain and administer Corporate and Commercial CMDB and creation of relationships as necessary

• Troubleshoot production and test issues; performing root cause analysis, recommending corrective action, and performing resolution efforts

• ServiceNow integrations with 3rd party tools and platforms using inbuilt connectors, API’s, REST, SOAP etc.,

• Develop and configure other ServiceNow products including ITSM, ITOM, ITAM, GRC, SECOPS

• Provide on call support for SEV 1 incidents as per on-call schedule

• Develop and maintaining technical training and framework resources

• Aid in the cultivation of an inclusive environment and a culture of trust and transparency, sharing information broadly, openly, and deliberately

• Build and maintain collaborative relationships with diverse team members, peers, and leaders

What You bring:

• A bachelor's degree in a technical field such as Computer Science, Computer Engineering or related field required

• 3-4 years of demonstrated hands-on experience in ServiceNow Development

• 2-3 years of experience with JavaScript, HTML, CSS, Angular, REST and SOAP Integrations

• 2+ years of experience working on CMDB and Asset modules in ServiceNow tool utilizing the CSDM modelling

• Prior experience in implementing HAM, HAM Pro and SAM is a huge plus

• 2+ years of experience in successful implementation of the ServiceNow discovery tool using both the OOB probe/sensors scripts as well as creating custom probe/sensor scripts

• Strong background/ working knowledge of various protocols like SNMP, SSH, WMI would be essential

• Development experience in JavaScript and ServiceNow

• Hands-on experience in the demand management module of ServiceNow

• Hands on experience in designing, developing and successful deployment of large scale projects from end-to-end

• ServiceNow Certified Application Developer

• ServiceNow Certified System Administrator or Certified Implementation Specialist (ITSM, Service Mapping, Discovery, Event Management or Software Asset Management)

• Experience with Agile and Waterfall in a large organization

• Keen at problem-solving, excellent at communicating (both written and oral) and have strong interpersonal skills

• Experience working in a team-oriented, collaborative environment.

• Proactive and take initiative to identify and recommend improvements when required

• Eligibility to work for Interac Corp. in Canada in a full-time capacity

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.