Position: Senior UX Designer
Location:
Toronto, ON (Hybrid)
Job ID#: RQ10510
Duration: 12 Months
Role Overview
The Senior UX Designer is responsible for delivering
user-centered design outcomes across the full service lifecycle. The role
follows a structured, multi-phase service design approach and partners closely
with business and technical teams to research, design, validate, and
continuously improve digital products and services.
There are four distinct delivery phases in which UX
Designers produce deliverables aligned with a standard service design playbook
and user-centered design principles.
Delivery Phase 1: Discovery
The Discovery phase focuses on understanding user needs,
business goals, and the problem space before building a solution.
Key Responsibilities
- Facilitate
project kick-off sessions to align stakeholders and define outcomes
- Build
understanding of:
- Problem
statements
- Short-
and long-term business goals
- User
and business needs
Deliverables
- Business
Model Canvas
- 5
Whys analysis
- User
personas
- Stakeholder
mapping
- Strategy
map
- Short-
and long-term goals
- Risks,
fears, and challenges
- Clearly
defined problem statements
User Research Activities
- User
interview topic maps
- User
interview scripts
- User
interview synthesis (collection, aggregation, and analysis of findings)
- User
research findings report
Inception / Showcase Activities
- Present
key findings and insights to extended stakeholders
- Align
business and technical teams on next steps
- Support
planning for the Alpha phase
Additional Deliverables
- User
storyboards
- Technical
service blueprints
- Defined
business key performance indicators (KPIs)
Delivery Phase 2: Alpha
Alpha focuses on experimentation and hypothesis testing to
determine how best to meet identified user needs.
Key Responsibilities & Deliverables
- Optionally
conduct a five-day design sprint (or variation)
- Produce
clickable prototypes for multiple solution options
- Validate
prototypes through usability testing
- Produce
research findings reports
- Iterate
on prototypes based on user insights
- Identify
processes or policies requiring change
- Produce
a business proposal to support funding for the next phase
- Define
solution vision and success metrics
- Create
a prioritized feature list for Beta
- Define
user outcomes and KPIs
Delivery Phase 3: Beta
The Beta phase involves building and validating a working,
user-facing service using agile delivery methods.
Key Responsibilities
- Participate
in agile ceremonies including:
- Stand-ups
- Sprint
planning
- Backlog
grooming
- Reporting
- Acceptance
- Retrospectives
- Lead
user story creation and validation one iteration ahead of development
Deliverables
- User
stories and backlog-ready designs
- Sketching
and ideation workshops
- High-fidelity
designs and iterative enhancements
- User
interviews for validation
- Synthesis
of research findings
- Stakeholder
and product owner sign-off
- Accessibility
compliance testing per iteration
- Regular
usability testing on the MVP
Delivery Phase 4: Live
The Live phase emphasizes continuous improvement once the
service is fully operational.
Key Responsibilities & Deliverables
- Ongoing
user research and usability testing
- Accessibility
compliance testing as enhancements are released
- Analysis
of usage analytics and user behavior
- Measurement
and tracking of KPIs
- Continuous
iteration and service optimization
Skills & Qualifications
User Experience Design (40%)
- Extensive
experience applying UX best practices
- Strong
understanding of mobile-first and responsive design
- Ability
to iterate designs efficiently and intelligently
- 3+
years of experience on complex projects of varying sizes
- Experience
working within agile (Scrum) environments
- Degree
or diploma in graphic design
- Degree
or certification in usability, human-computer interaction, or technical
writing is an asset
- Experience
facilitating user research and usability testing
- Accessibility
compliance testing experience is an asset
Relationship Management (20%)
- Strong
communication and mediation skills
- Experience
working with cross-functional teams
- Ability
to manage resistance to change
- Experience
delivering products using balanced, agile teams
Technical Skills (30%)
- Proficiency
with UX and design tools such as:
- Figma
- Sketch
- Adobe
Creative Cloud
- Axure
- InVision
- Zeplin
- JustInMind
- HTML5,
CSS3, and JavaScript (React, Angular, Node.js) are assets
Soft Skills (10%)
- Excellent
communication and presentation skills
- Strong
collaboration in distributed teams
- Strong
interpersonal and negotiation skills
- Excellent
analytical, problem-solving, and decision-making abilities
About
Symbiotic Digital.
Symbiotic Digital provides the IT
Experts you need that solve problems and get things done. See what the
top 2% in their field can do for you. (Symbiotic Digital is a
division of Symbiotic Group Inc.)
We
serve customers in two ways, we provide:
1. Digital Experts: IT Consulting
expertise. Bright Minds That Produce Proven Results
2. Recruitment: Find The Right People You
Need
Serving
IT & Business leaders, Symbiotic Digital provides a business system that
enable us to provide the Expert Technical staff needed to solve challenging
business and IT problems. IT leaders in the most reputable organizations in
Canada have relied on Symbiotic Digital to help them staff difficult
assignments with proven Experts uniquely evaluated by our proven QMS- Quality
Management System Staff Development Model. We are a 100% Indigenous owned
company.
Learn
more online at https://www.symbioticgroup.com/home-sd/.
Please
submit your most recent resume to: [email protected]
View
All Jobs online at: https://www.symbioticgroup.com/view-jobs/
