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Lead customer-facing deployments and integrations for Regology, serving as a technical subject matter expert and project manager. Translate customer requirements into technical solutions, support API buildouts, troubleshoot enterprise integrations, conduct training, and explain AI concepts including RAG and MCP. Collaborate with clients, sales, product, and engineering teams to coordinate implementations, resolve issues, and drive product adoption.
This is a remote position.
The Senior Technical Solution Consultant is responsible for supporting the deployment, integration, and adoption of Regology. This role combines technical expertise with a client-facing consulting and project management approach, requiring the ability to translate customer requirements into effective technical solutions.
The ideal candidate has a strong background in APIs and enterprise integrations, with a good understanding of AI concepts such as RAG and MCP. They are highly customer-facing, technically capable, and comfortable working across client, product, engineering, and sales teams.
This role requires travel to the United States, up to once per quarter. Qualified candidates must have authorization to travel to the Unites States.
Responsibilities:
- Serve as a customer-facing SME and Project Manager for Regology deployments.
- Act as the Subject Matter Expert for Regology integrations with enterprise systems.
- Provide customer training and guidance on the use and adoption of Regology.
- Lead technical discussions related to APIs, enterprise integrations, AI, RAG, and MCP.
- Gather and translate customer technical requirements for product and engineering teams.
- Coordinate project activities and work within the established delivery framework.
- Support API buildouts, integration troubleshooting, and technical issue resolution.
- Partner with product and engineering teams to troubleshoot integration-related challenges.
- Provide technical support during customer and sales discussions as required.
- Manage approximately 75% Regology-related activities, with the remaining 25% supporting API, product, troubleshooting, and sales initiatives.
Qualifications:
- University degree in Computer Science, Engineering, Information Technology, or a related field and/or equivalent professional experience.
- 7+ years of experience in technical consulting, solutions engineering, technical project management, enterprise integrations, or similar roles.
- Strong technical knowledge of APIs and integration technologies with enterprise systems.
- Moderate understanding of AI technologies and integrations, including concepts such as RAG and MCP.
- Ability to explain technical and AI concepts to customers, troubleshoot issues, and translate requirements for product and engineering teams.
- Experience working directly with clients in a consulting, professional services, or enterprise technology environment.
- Experience coordinating technical implementations, integrations, or software deployments.
- Prior programming experience with languages such as Python, Ruby, or similar technologies is considered an asset.
- Strong communication, stakeholder management, problem-solving, and analytical skills.
- Ability to learn and adapt quickly across multiple technologies, platforms, and tools.
About Innosphere:
Innosphere is a technology consulting and augmented services company that provides high-performing technology professionals to organizations looking for more than additional capacity.
We compete in the premium segment of the market by providing consultants who combine technical excellence with leadership, accountability, collaboration, adaptability, professionalism, client engagement, and a commitment to continuous improvement.
Our consultants work as an extension of our clients' teams. They are expected not only to deliver high-quality technical work, but also to take ownership, solve problems, share knowledge, improve how work gets done, and positively influence the people and teams around them.
At Innosphere, we invest in the continued growth of our people through individualized development, technical coaching, training, and opportunities to expand their capabilities. We believe there is always a better way and encourage our people to continuously learn, challenge themselves, and improve.
We're not just looking for people who can do the work. We're looking for people who can make the team and organization around them better.
Life as an Innospherian - Who we are and how we work:
- Remote Work (Within Canada)
- Team Owned Deliverables
- Charity Initiatives
- Promote From Within
Some other perks:
- Generous Paid Time Off
- Above Average Benefits (Dental, Health, Vision, LTD, AD&D, Life & Dependent Life)
- Home Office Benefit Program
- Yearly Professional Development Budget
- Annual Fitness Benefit
- Lunch & Learns and Virtual Events
- Annual In-Person Company Celebration
- RRSP Matching Program
- Blue Jays Sports Tickets
- Birthday Club Celebrations
Innosphere welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Only applicants meeting the criteria outlined above will be contacted as part of the shortlisting process. All applicants are subject to a criminal, educational, and employment history background check. Must be currently residing in Canada and legally permitted to work in Canada. No phone calls please.
At Innosphere, we value transparency in our hiring process. Please note that we use Applicant Tracking Systems (ATS) and AI-assisted tools to help manage applications and support our recruitment process. All applications are reviewed fairly, and final hiring decisions are always made by our hiring team.
Innosphere Guelph, Ontario, CAN Office
Guelph, Ontario, Canada
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