Senior Technical Program Manager

John Hancock is seeking an experienced Senior Technical Program Manager to oversee the Retail Long-Term Care (RLTC) re-rate program. This role will involve detailed, hands on work with all phases of the re-rate process. Filing, analysis, build, QA, implementation, and ongoing run for the program. The candidate should have a strong knowledge of re-rate from a non IT and IT perspective. 

Office location: Boston - USA (ideally) or Toronto - Canada or Waterloo - Canada or Halifax - Canada.

Work arrangement: Hybrid (3 days in office, 2 days from Home; Remote working option is not available.

Position Responsibilities:

• Lead the RLTC Re-Rate team in their execution of RLTC Rounds/Waves

• Serve as the SME for technical questions and capabilities

• Work with various stakeholders and anticipate future issues

• Role will be asked to interact with senior leaders and provide SME level knowledge in meetings and presentations.

Required Qualifications:

• 5-10 years of LTC Re-Rate Experience

• Experience with EXL LifePRO Administration System

• Experience with Pega Workflow Systems

• Working knowledge of IT infrastructure

• Working knowledge of IT Development practices

• Working knowledge of IT Quality Engineering practices

• Strong Written/Verbal communication skills required

Preferred Qualifications:

• Scrum/Agile Practitioner preferred

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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