Jobs at Manulife

Design, build, and maintain scalable ETL/ELT pipelines and data architecture on Azure. Integrate and govern data sources, ensure quality and security, automate deployments, and collaborate with data scientists, analysts, and business teams to support analytics and operational use.

Contact former group retirement plan members to discuss investment options, provide needs-based financial guidance and illustrations, consolidate external investments, identify referral opportunities, and educate clients on Manulife investment solutions. Role emphasizes phone-based sales conversations, personalized action plans, and compliance-focused client service within a hybrid work environment.

Reviews communication designs and workflows against print and post standards, assesses production feasibility, identifies vendor, timing, volume, and system constraints, and promotes reusable, digital-first solutions. The role bridges business and product design with print and post execution, reducing rework, bottlenecks, fragmentation, and operational complexity while supporting transformation initiatives and platform migrations.

Lead global change enablement and transformation initiatives, managing a portfolio of projects, coaching teams, assessing readiness and impacts, engaging executive stakeholders, and developing adoption, communication, and training strategies. Establish KPIs, manage resources and risks, and support sustainable organizational change through structured methodologies and continuous improvement.

Provides administrative support to the Plan Administration Support team by processing retirement plan transactions, managing shared inboxes, requesting reports, handling high-volume periods, fulfilling client requests, and improving internal processes. The role requires strong organization, communication, time management, attention to detail, adaptability, and customer service skills, with English and French bilingualism required in Quebec.

Supports advisor book acquisition transactions from assessment through closing, preparing agreements, approval memoranda, financial models, valuations, and reports. Coordinates advisors, executives, legal counsel, and other stakeholders while supporting new issues, structured products, M&A, and strategic initiatives. Conducts market and competitive research and maintains transaction records, pipeline reports, and due diligence documentation.

Leads complex, multi-year digital transformation programs across business, product, technology, operations, and vendor teams. Establishes program strategy, governance, roadmaps, plans, milestones, and success measures; manages dependencies, risks, issues, budgets, and organizational readiness. Facilitates executive governance and stakeholder alignment, resolves delivery blockers, prepares executive communications, and directly manages critical workstreams. Partners with Product Owners, Delivery Leads, and Scrum Masters to drive customer-focused outcomes across a highly matrixed organization.

Build and enhance conversational AI and Virtual Assistant solutions for customer servicing. Develop scalable C#/.NET applications, REST APIs, microservices, React interfaces, and Azure cloud solutions. Implement CI/CD, automated testing, DevSecOps, monitoring, integrations, and technical documentation while collaborating with product, architecture, UX, and engineering teams.

Lead discovery, strategy, roadmap, requirements, backlog prioritization, stakeholder communication, testing, and post-launch optimization for AI-enabled People Services products. Partner with HR, technology, architecture, cybersecurity, privacy, legal, compliance, risk, and governance teams to deliver scalable, secure colleague experiences. Use research, analytics, adoption, quality, and operational data to guide product decisions and enterprise AI improvements.

Lead the design, configuration, optimization, and governance of AI-enabled People Services solutions across Workday and related platforms. Translate HR requirements into scalable workflows, integrations, automation, business processes, and conversational experiences. Evaluate emerging AI capabilities, assess technical impacts, support Agile delivery, testing, releases, and continuous improvement, and provide technical leadership across HR, technology, architecture, security, privacy, and product teams.

Leads business analysis and testing for AI-enabled HR services. Responsibilities include gathering requirements, documenting user stories and workflows, developing test plans and scenarios, coordinating global UAT and pilot testing, consolidating defects and feedback, supporting backlog refinement, assessing release readiness, and maintaining traceability and testing documentation. The role partners with HR, technology, product, and knowledge-management stakeholders to improve AI solution accuracy, usability, compliance, and colleague experience.

Sell and promote mortgage, lending, debt management, and deposit solutions directly to clients and through financial advisors. Build a consumer client base, conduct needs-based consultations, deliver solutions efficiently, route business to servicing teams, and provide field feedback to improve products and services. The role requires residential mortgage underwriting experience, cold-call sales success, relationship management, negotiation, and travel within an assigned Ontario territory. It is remote and 100% commission-based.

Design and deliver analytics, machine learning, and generative AI solutions using large, complex datasets. Lead moderate-scope end-to-end data science projects, evaluate AI assistants and agentic workflows, integrate cross-system data, perform statistical modeling and experimentation, and communicate actionable insights to business partners. Support model governance, documentation, and collaboration with product, engineering, and subject-matter experts to drive adoption and business value.

Manages marketing technology intake and activation workflows by validating business requests, documenting requirements, routing work to delivery teams, coordinating scope and timelines, maintaining the request backlog, supporting prioritization, tracking delivery risks and dependencies, and improving intake processes. The role works across business and technical stakeholders to enable personalized digital experiences through MarTech platforms.

Participate in Manulife’s Actuarial Development Program through rotations in pricing, valuation, risk management, and related areas. Responsibilities include designing and pricing insurance and annuity products, establishing assumptions, quantifying reserves, meeting regulatory and capital requirements, advising business partners, identifying risks and opportunities, and improving actuarial processes and methodologies. The role supports progression toward FSA/FCIA designations through paid study time, exam resources, mentorship, and structured professional development.

Lead strategy and delivery for the CIAM product roadmap, managing backlog, prioritizing identity capabilities (SSO, MFA, registration, account recovery), coordinating vendors, defining metrics, and partnering with engineering and architecture to deliver secure, scalable customer identity solutions in a regulated enterprise environment.

This 24-month early talent program provides cross-functional experience across banking, benefits, strategy, and insurance. Participants support strategic initiatives, project management, process improvement, customer service and distribution strategies, analytics-driven decision-making, and business development. The program includes mentorship, professional development, leadership exposure, and core skills training to prepare graduates for analyst and future leadership roles.

Process and audit high-volume U.S. payroll across jurisdictions, legal entities, pay groups, and cycles. Resolve complex payroll, tax, benefits, and integration issues; lead equity, executive, bonus, year-end, and special payroll activities. Develop testing plans, strengthen controls, document processes, and identify automation opportunities using Workday, ADP GlobalView, SAP, Excel, and approved AI tools. Partner with HR, Finance, Benefits, Tax, Technology, and vendors to improve accuracy, compliance, and employee experience.

Early-career Data Analyst in Manulife’s 18-month GRO Operations program. The role supports data analytics, automation, AI-enabled solutions, dashboards, data pipelines, governance, process improvement, and stakeholder requirements. Depending on placement, responsibilities may include data solution engineering, business analysis, or development using Power Platform, Azure, Python, and Power BI. The position involves end-to-end solution delivery, testing, communication, continuous improvement, and translating business needs into actionable insights and digital solutions.

Develop and manage relationships with financial advisors across a territory to promote investment and RSP lending solutions. Conduct frequent outbound calls, advisor meetings, product education, application support, and sales activities. Create business plans, analyze sales and AUM data, forecast performance, coordinate events and campaigns, resolve service issues, and maintain compliance with AML/KYC/KYA requirements. The role requires bilingual English and French communication and occasional travel to conferences and territory visits.