Jobs at Manulife

Executes risk-based second-line compliance testing, evaluates control design and operating effectiveness, documents evidence and findings in a GRC platform, analyzes exceptions and emerging risks, and supports remediation with audit, risk, compliance, and business partners. The role requires testing financial-services controls against internal policies and regulatory requirements, including walkthroughs, sample selection, and detailed reporting.

Leads day-to-day print and post production operations across U.S. and Canadian Retirement, including fulfillment, imaging, vendor delivery, quality, SLAs, continuity, and compliance. Owns financial governance, budgeting, forecasting, reporting integrity, cost transparency, and expense reduction. Sets analytics and reporting strategy using Power BI and data warehouses, develops managers, strengthens controls and audit readiness, and partners with Finance, Procurement, IT, Product, and transformation teams.

Oversee private equity fund portfolio accounting, NAV oversight, reconciliations, reporting, data migration testing, and administrator coordination. The role ensures reporting accuracy, supports internal finance and investment teams, maintains strong controls, and contributes to technology projects and new initiatives. The accountant will also monitor testing progress, risks, mitigation strategies, and the quality of investor reporting.

Manage end-to-end advisor onboarding and transitions, including contracting, licensing validation, carrier appointments, code transfers, system setup, and compliance documentation. Coordinate with advisors, carriers, compliance, field leadership, technology, and operations teams to ensure timely activation and accurate records. Provide advisor support, track transition progress, resolve issues, and maintain service standards while monitoring licensing deficiencies and regulatory requirements.

Owns the enterprise-wide member experience across platforms, business units, and channels. Leads product strategy, roadmap prioritization, platform integrations, partner management, shared capabilities, and delivery from discovery through optimization. Defines success metrics, uses data and feedback for continuous improvement, and communicates strategic recommendations to senior leadership. The role requires extensive digital product management experience, strong API and SDK expertise, commercial acumen, and the ability to scale solutions across an enterprise.

Leads enterprise data risk oversight by designing frameworks, standards, methodologies, metrics, and reporting tools. Provides independent challenge of data, AI, privacy, governance, quality, lineage, access, third-party, and ethical risks across the organization. Aggregates systemic exposures, oversees significant issues, supports governance committees and Board reporting, and ensures alignment with OSFI guidance and privacy laws. The role influences senior stakeholders, coordinates with AI and technology risk teams, and does not own first-line controls or remediation.

Designs, builds, tests, and maintains full-stack mobile and backend solutions using React Native, TypeScript, Node.js, and NestJS. Contributes to system architecture, API design, scalability, performance, observability, and CI/CD. Develops Azure- and Redis-integrated services, participates in technical reviews, addresses technical debt, and mentors engineers through code reviews and knowledge sharing while partnering with product and design teams.

Design, build, and scale cloud-native AI applications, APIs, microservices, distributed systems, agent workflows, retrieval-augmented pipelines, and real-time inference services. Prototype and productionize AI capabilities while contributing to architecture, DevOps automation, security, governance, observability, and responsible AI practices. Collaborate with product, cloud, and engineering teams, and provide technical mentorship.

Lead strategy and delivery for the CIAM product roadmap, managing backlog, prioritizing identity capabilities (SSO, MFA, registration, account recovery), coordinating vendors, defining metrics, and partnering with engineering and architecture to deliver secure, scalable customer identity solutions in a regulated enterprise environment.

Supports the Chief of Staff and Office of the CEO in advancing enterprise priorities, strategic initiatives, executive engagements, and special projects. Develops executive briefings and communications, coordinates leadership forums and scheduling priorities, monitors initiative progress, identifies issues and dependencies, and facilitates stakeholder follow-up. The role requires executive judgment, analytical synthesis, polished communication, relationship management, confidentiality, and effective execution across teams.

Lead Salesforce technical strategy, architecture, delivery, integration, governance, and release management across enterprise platforms. Manage and mentor Salesforce developers, administrators, and technical specialists while partnering with stakeholders and engineering teams to translate business priorities into scalable solutions. Oversee solution design, documentation, DevOps practices, architecture reviews, risk assessments, platform enhancements, and technology roadmaps supporting large-scale transformation initiatives.

Leads strategic technology initiatives, designs secure cloud-native architectures, champions generative AI adoption, evaluates emerging technologies, and translates business requirements into scalable technical solutions. The role conducts proofs of concept, supports digital transformation, ensures security and regulatory compliance, presents architectures to governance forums, advises stakeholders, and evaluates vendor solutions for risk, resilience, and availability.

Leads complex technology programs across the life and annuity insurance value chain. Oversees initiatives through the full SDLC, coordinating planning, development, testing, implementation, stabilization, budgets, schedules, risks, regulatory requirements, and business readiness. Partners with business, product, and technology leaders to deliver policy administration, producer, policyholder, and operations capabilities. Manages effective-date-driven product changes, cross-functional alignment, technical risks, stakeholder communications, and complex releases without direct management authority.

Design, build, operate, and secure shared Azure Kubernetes Service infrastructure for the Canadian segment. Automate cluster maintenance and operational workflows using Infrastructure as Code and AI-assisted tools. Integrate CI/CD, monitoring, logging, risk, and security services into a cohesive developer platform. Maintain cluster health, scalability, performance, and compliance while partnering with application teams and technology owners to align standards, governance, roadmaps, and service delivery.

Prepare and review private markets fund administration deliverables, NAV and valuation processes, financial statements, reconciliations, cash flow projections, audit support, and acquisition accounting. Identify process improvements, resolve discrepancies, oversee accounting activities, and collaborate with internal and external teams.

Provides advanced administrative and executive support to three insurance leaders, including calendar and meeting management, communications, travel coordination, expense reporting, document preparation, project follow-up, office coordination, and stakeholder interaction. The role requires prioritizing executive requests, summarizing information, monitoring commitments, supporting administrative processes, and exercising judgment on urgent matters.

Provides senior legal counsel for complex private debt, private placement, project finance, private credit, and investment transactions. Responsibilities include structuring and negotiating deals, managing transactions through closing, supporting portfolio investments and restructurings, directing outside counsel, advising on regulatory matters, and providing corporate guidance to investment businesses. The role partners with international business and legal teams and requires strong judgment, communication, adaptability, and Ontario licensing eligibility.

Leads technical business analysis and solution requirements for personalization use cases. Translates business needs into data, trigger, integration, QA, and delivery requirements; validates data availability, identifies technical gaps, coordinates cross-functional teams, tracks dependencies and risks, and supports testing, launch readiness, troubleshooting, governance, and post-launch monitoring.

Leads operational risk and control governance for Retirement Operations, including RCSAs, risk events, corrective action plans, SOC 1 controls, quality management, audit support, remediation, and governance reporting. Manages and develops a team, advises business leaders on risk and control effectiveness, monitors emerging risks, and presents reporting and insights to senior stakeholders.

Leads multi-cloud platform architecture across Azure, AWS, GCP, and Alibaba Cloud. Designs secure, scalable cloud-native platforms, internal developer platforms, distributed systems, microservices, APIs, containers, and serverless solutions. Drives legacy modernization, PaaS adoption, Infrastructure as Code, DevOps, observability, governance, and cost optimization. Partners with business, engineering, and security leaders, mentors engineers, governs architecture standards, and contributes to AI-enabled platforms using generative AI and Azure AI services.