Jobs at Manulife

Lead and manage advisor support analysts for top branches, ensuring operational excellence, compliance, and high-quality advisor experience. Drive process improvements, metrics and forecasting, coach and develop staff, handle escalations, and participate in reporting and projects to identify issues and recommend data-driven solutions. Represent the team across stakeholders and support change management and strategic initiatives.

Own product roadmap for AI, automation and digitization initiatives. Translate objectives into user stories and acceptance criteria, prioritize backlog, drive sprint planning, partner with stakeholders, monitor adoption and benefits, promote reusable solutions, and support data governance and reporting to improve operations and customer experience.

Lead strategy, roadmap, and delivery for Canadian retirement specialty products. Prioritize backlog, run agile ceremonies, oversee UAT, partner with data teams, and drive digital platform modernization, UX consistency, and adoption using analytics and AI where applicable.

Operationalize Responsible AI governance for Global Operations AI: embed model risk expectations into delivery, manage governance intake pipeline, coordinate evidence collection, partner with Risk/Legal/Privacy, interpret regulations, ensure audit readiness, and improve/automate governance workflows.

The Director will lead the digital customer experience strategy, aligning it with enterprise objectives and developing measurable success metrics. This role involves collaborating with various teams, monitoring KPIs, leveraging analytics, and driving continuous improvement in digital performance.

Design, build, and test high-quality software solutions, ensuring production reliability and maintainability, while collaborating with cross-functional teams and enhancing automated test frameworks.

Lead development and scaling of reusable AI capabilities and platform standards across Global Operations. Define APIs, deployment templates, evaluation and telemetry, ensure production readiness, drive adoption, translate strategy into roadmaps, and coordinate cross-functional delivery and governance.

Lead GWAM business continuity and operational resilience activities, manage a team of analysts, identify and assess critical operations, develop remediation and exit plans for third parties, maintain and test business continuity plans, run scenario testing, and track KPIs/KRIs to meet regulatory and enterprise resilience requirements.

Senior leader driving integration, alignment, and execution of Strategy & Operations for Legal & Compliance. Owns strategic planning, cross-functional coordination, transformation delivery (technology, data, process), executive reporting, prioritization frameworks, and stakeholder engagement to ensure measurable outcomes and continuous improvement.

Lead ETF product strategy and development across channels, identifying market opportunities, designing and pricing ETFs, building business cases, securing regulatory approval, and executing launches. Manage ongoing product lifecycle, cross-functional stakeholder engagement, and contribute to global ETF strategy and Asia launch planning.

Lead product strategy, roadmap, and delivery for Canadian Retirement HR Services. Prioritize backlog, run agile ceremonies, oversee UAT, and drive platform modernization. Use data, product analytics, and AI opportunities to improve UX, personalization, and adoption while aligning stakeholders and executing go-to-market and change management activities.

The Senior Cloud Engineer will design and implement AKS clusters, automate maintenance tasks using Infrastructure-as-Code, collaborate with development teams, and ensure compliance with security standards.

Design and deliver end-to-end ML and GenAI solutions for actuarial and enterprise functions: translate business problems into production-ready models and agentic workflows, implement rigorous evaluation, monitoring, governance, and operationalization, and mentor junior team members.

The Engineering Manager leads and coaches full-stack engineering teams, provides technical direction, and ensures delivery of scalable solutions while fostering collaboration and growth among team members.

Design, build, and maintain scalable, secure full-stack features across frontend, backend, APIs, and cloud infrastructure. Lead architecture, CI/CD, observability, troubleshooting, code reviews, and mentor team members while collaborating with product and design.

The role involves monitoring ETF liquidity, supporting trading interactions, analyzing trading costs, and enhancing ETF/CEF business efficiencies.

Early-career role supporting platform and enterprise architecture. Assist with documenting cloud platforms, infrastructure services, diagrams, inventories, and architecture repositories. Support analysis of platform capabilities, non-functional requirements, governance materials, and research while learning systems thinking, scalability, and architectural communication under mentorship.

The Operations Support Engineer ensures high availability of applications by providing L2/L3 support, monitoring Azure environments, troubleshooting issues, and enhancing system reliability through collaboration and automation.

The Director of IT Product Management leads product delivery for Client Management and Sales Enablement products, managing a cross-functional team to drive strategic initiatives and operational excellence across various platforms. Responsibilities include overseeing product delivery, modernization, and alignment with business needs while ensuring compliance and operational excellence.

The Senior Full-Stack Software Engineer will design, build, and support software solutions, collaborating with teams to deliver high-quality outputs across the full technology stack.