Jobs at Manulife

Leads the Product Analytics function and team, setting strategy, roadmap, governance, and priorities. Partners with Product, Distribution, Data, Technology, and business leaders to deliver dashboards, reporting, exploratory analysis, data products, and actionable insights. Uses analytics to improve product performance, customer outcomes, and strategic decisions while enabling AI readiness, scalable capabilities, data quality, and measurable business value. Develops talent and represents analytics in cross-functional initiatives.

Supports integrated sponsor and advisor marketing strategies, campaigns, messaging, sales enablement, and digital experiences. Uses customer insights, market research, analytics, marketing automation, and AI to improve engagement, product adoption, retention, and business growth. Coordinates cross-functional partners, monitors campaign performance, and recommends optimization opportunities.

Provides senior compliance advisory and independent oversight for insurance and affinity businesses. Interprets regulations, develops compliance programs, assesses risks and controls, leads regulatory change and review initiatives, supports audits and examinations, and delivers reporting and training. Partners with business, Legal, Internal Audit, and compliance teams to resolve issues, improve oversight through analytics and AI-enabled tools, and influence outcomes without direct authority.

Leads moderate-to-large Group Benefits Operations initiatives from intake through implementation, stabilization, and benefits realization. Establishes governance, manages plans, risks, dependencies, budgets, vendors, controls, and executive reporting. Partners with Operations, Product, Technology, Finance, Risk, Compliance, Procurement, and external stakeholders to improve service, processes, capacity, customer outcomes, and operational effectiveness. Coordinates requirements, testing, change management, training, cutover, remediation, and post-implementation activities while handling sensitive information discreetly.

Supports Manulife Bank’s strategy, governance, and controls mandate through strategic planning, monitoring, reporting, communications, transformation initiatives, industry and competitive research, and annual planning activities. Partners with cross-functional leaders to advance growth priorities, identify issues, recommend solutions, and deliver employee events and strategic communications.

Develops operational documentation and role-based learning materials for transformed business processes. Converts approved designs, requirements, controls, system steps, and exceptions into procedures, job aids, training content, and knowledge assets. Facilitates reviews and training, supports UAT and release readiness, maintains document control and traceability, monitors adoption and learner feedback, and coordinates content across business units in an agile transformation environment.

Develops enterprise BI dashboards and reports, translates business needs into KPIs, analyzes customer journeys and operational data, identifies trends and opportunities, and presents actionable insights to senior stakeholders. Partners with strategy, operations, and product teams to improve customer experience metrics such as NPS through segmentation, A/B testing, and feedback analysis.

Oversee North American transactional procurement services, coordinate offshore delivery teams, manage stakeholder escalations, lead sourcing and supplier engagements, support contract negotiations, monitor procurement KPIs, ensure governance compliance, and drive process improvement and automation.

Develops and supports asset-liability management, hedging, valuation, reporting, and risk solutions. Responsibilities include analyzing financial data, designing workflows and integrations, prototyping AI agents and applications, validating AI outputs, troubleshooting systems, defining data models and controls, and collaborating with business and technology stakeholders. The role combines financial services expertise, business analysis, solution design, software development, SQL, programming, ETL, testing, documentation, and responsible AI practices.

Adjudicate complex, contested, escalated, and litigated travel claims; interpret coverage and make final decisions within authority limits. Review evidence, appeals, complaints, audits, fraud indicators, payment errors, and recovery opportunities. Coordinate with third-party providers, legal counsel, regulators, and internal stakeholders. Support workflow platform testing, process improvements, provider audits, partner adoption, and contract wording while protecting sensitive information.

Oversee residential lending sales practices by reviewing calls, emails, scorecards, and risk data; identify trends, control gaps, and compliance concerns; communicate findings and recommendations; support policy interpretation, issue resolution, policy enhancements, and risk assessments. The role also partners with sales, product, training, and regional stakeholders to improve oversight processes, service quality, and educational programs.

Leads actuarial and financial analysis for mergers, acquisitions, divestitures, and strategic initiatives. Responsibilities include company and industry research, transaction valuation, due diligence, deal structuring, financial modeling, executive reporting, internal approvals, integration planning, and post-closing monitoring. Partners with actuarial, finance, business, and functional teams to assess capital, reserves, earnings, regulatory, and strategic impacts while communicating recommendations to senior stakeholders.

Owns the Partner Rewards Program for Brokers and Advisors, including enrollment, eligibility, rewards fulfillment, reporting, communications, and process improvements. Supports strategic initiatives, executive business reviews, customer experience tracking, product launches, UAT, offsites, and leadership planning. The role requires strong analytical, organizational, communication, and stakeholder-management skills, with cross-functional collaboration across Product, Sales, CX, Communications, Technology, Operations, and external partners.

Leads multifunctional engineering teams building and supporting client-facing insurance technology systems. Responsibilities include software architecture, product delivery, production reliability, Tier 2 and 3 support, reusable framework development, roadmap planning, hiring, staff development, and team engagement. The director communicates technical vision across the organization while applying agile, DevOps, continuous integration, and test-driven development practices.

Oversee market and liquidity risk independently within Group Risk Management, with emphasis on Manulife Bank. Review risk policies, limits, methodologies, stress testing, funding plans, regulatory compliance, and risk exposures. Provide effective challenge and subject matter expertise to bank and business CROs, assess risk-versus-return decisions, and collaborate with stakeholders to strengthen the organization’s risk management framework.

Senior Business Analyst responsible for analyzing and documenting payment-system requirements, workflows, APIs, data mappings, transaction flows, and reconciliation processes. The role supports real-time payments, Interac, card networks, digital channels, and money-movement modernization. Responsibilities include SQL-based incident investigation, API testing with Bruno or Postman, process documentation, UAT support, stakeholder communication, and collaboration with product, engineering, operations, and business teams to deliver scalable payment solutions.

Lead forecasting, budgeting, month-end variance analysis, reporting, and expense planning for GWAM Operations. Partner with cost centre leads and senior stakeholders, prepare leadership presentations, identify expense risks and savings opportunities, track FTE changes, and improve reporting and expense-management processes.

Leads enterprise strategy across intermediary distribution, product, and institutional businesses within global wealth and asset management. Frames growth and investment choices, develops integrated strategies, translates priorities into executable roadmaps, governs strategic initiatives, evaluates performance, and advises senior executives and the Board. The role requires extensive cross-functional collaboration, executive communication, portfolio prioritization, transformation leadership, and direct development of strategy professionals.

Oversee and challenge fraud risk management across US and Canadian insurance and asset management businesses. Lead strategy, governance, monitoring, prevention, detection, investigations, regulatory engagement, crisis management, and process improvement. Partner with technology, information security, compliance, legal, audit, investigative services, and business leaders to strengthen fraud controls, standardize practices, ensure regulatory alignment, and embed a proactive fraud risk culture.

Design, build, test, and maintain backend APIs and services using Kotlin/Java and Spring. Contribute to CI/CD pipelines, cloud deployments (AKS/Cloud Foundry), automated tests, and documentation. Work in Agile teams to deliver microservices and event-driven integrations (REST, SOAP, GraphQL) that power mobile apps for millions of users.