Jobs at Manulife

Serve as a trusted security partner to business and IT teams: perform application risk assessments, provide application/cloud/infrastructure security guidance, oversee identity and access controls, advise on secure architecture and remediation, drive secure-by-design adoption, and support global information security policies and risk initiatives.

Lead product development from strategy through launch for investment products across retail, institutional, retirement, and wealth channels. Build business cases, coordinate cross-functional initiatives, monitor market and regulatory trends, support commercialization, and prepare governance materials and executive presentations. Focus includes public/private markets and emerging digital asset opportunities.

Maintain portfolio analytics and reporting to provide insights on portfolio health, ART spend, risks and outcomes. Collect and analyze portfolio metadata, ensure timely project artifacts and reports, support annual planning and DOA deliverables, collaborate with Finance and Segment partners, and develop ad-hoc analyses to optimize delivery and governance.

Perform annual compliance testing and prepare Form 5500 and related schedules for defined benefit and contribution plans. Respond to audit inquiries, calculate required minimum distributions/contributions, prepare Form 5330, and complete ERISA requests and special projects while coordinating with clients and internal teams to ensure IRS/DOL compliance.

Develop, fine-tune, and deploy generative AI and machine learning models (including prompt engineering and RAG). Clean and analyze large datasets, run experiments, collaborate with cross-functional teams, and deploy models on Azure/Databricks while communicating results to technical and non-technical stakeholders.

Lead end-to-end M&A and strategic initiatives including sourcing, valuation, due diligence, negotiation, integration oversight, and post-close monitoring. Provide financial and strategic analysis, develop M&A frameworks, manage external advisors, and lead a team focused on coaching and talent development while partnering with senior leaders across the organization.

Manage client payroll and pre-authorized debit (PAD) files end-to-end: setup, schedule, quality-check, delivery, and inquiries. Build and upload PAD files, document custom client processes, and serve as subject-matter expert in client meetings.

Senior technical leader designing multi-cloud (Azure, AWS) and hybrid architectures, modernizing legacy environments, driving IaC and automation (Terraform, Bicep/ARM, Ansible), integrating enterprise platforms (ServiceNow, New Relic), ensuring security, observability, resilience, cost optimization, and guiding implementation through delivery and operations.

Design and deliver analytics, machine learning, and generative AI solutions using large, complex datasets. Lead moderate-scope end-to-end data science projects, evaluate AI assistants and agentic workflows, integrate cross-system data, perform statistical modeling and experimentation, and communicate actionable insights to business partners. Support model governance, documentation, and collaboration with product, engineering, and subject-matter experts to drive adoption and business value.

Design, build, deploy, and monitor production-grade AI and ML solutions (including GenAI/LLM applications) for Long-Term Care. Collaborate with cross-functional teams to operationalize models, implement MLOps/LLMOps pipelines, ensure governance/compliance, and improve observability, scalability, and cost efficiency. Mentor junior staff.

The Process Transformation Consultant leads large-scale process improvements in Group Benefits Operations, driving measurable results through Lean Six Sigma methodologies and data-driven analysis.

Perform risk-based information security assessments for cloud and on-prem systems; define and track controls; review application security and release sign-offs; integrate security into DevOps; consult with engineering and business teams; support incident response, training, audits, and continuous improvement of IRM processes.

Perform quality reviews of Group Benefits plan setups and amendments, report findings and trends, support audits (SOX/SOC), drive process improvements, provide training and post‑training support, and analyze data to reduce errors and rework.

Lead Global Operations AI strategy and delivery across 14 countries: set AI targets, prioritize product and platform roadmaps, drive pilots to scale, ensure production readiness, govern models responsibly, measure outcomes, and build a high-performing team to achieve measurable operational impact.

Analyze always-on customer feedback using Power BI, Medallia, SQL, and other data sources to identify pain points and trends. Produce dashboards, reports, and presentations translating NPS/CSAT, sentiment, and operational data into actionable insights. Support survey operations, data validation, integrations, and cross-functional partnerships to drive measurable customer experience improvements across the Canada Segment.

Manage execution of GWAM Risk & Control Self-Assessment (RCSA) program: facilitate inherent risk assessments and RCSAs, maintain risk/control inventories in Archer, perform control testing, track remediations, support attestations and audits, prepare risk reporting, deliver training, and advise business stakeholders to strengthen operational risk and control environment.

Execute and optimize monthly and periodic billing processes for a diverse client portfolio. Perform quantitative validation, reconcile billing data, manage high-volume manual billing tasks, resolve system and upload errors, maintain trackers and distribution lists, support journal entries and PAD setups, and participate in system testing and training to improve billing operations.

Lead global coordination and execution of AI governance and model risk management across 14 countries. Enable first-line model owners on MRM obligations, manage responsible AI governance reviews, translate regulatory requirements, track targets and benefits, support people strategy and reskilling, produce executive reporting and dashboards, leverage AI-augmented delivery, and drive continuous process improvements.

Lead Quality Assurance and governance for Third Party Risk Management across Vendor Information Security, Vendor Governance, and Sourcing. Own procurement-related RCSAs, KRIs, issues management, and risk reporting. Serve as primary regulator and audit contact, respond to reviews and inquiries, develop TPRM policies and playbooks, and manage a high-performing team to ensure compliance with internal, audit, and regulatory expectations.

Support CRM, reporting, campaign, and territory processes for Canadian retail wealth sales. Maintain and improve advisor, dealer, branch, product, territory, and campaign data; translate business questions into reports and CRM requirements; coordinate stakeholders, document business rules, and enable sales execution through accurate reporting and territory planning.