Jobs at Manulife

Lead Quality Assurance and governance for Third Party Risk Management across Vendor Information Security, Vendor Governance, and Sourcing. Own procurement-related RCSAs, KRIs, issues management, and risk reporting. Serve as primary regulator and audit contact, respond to reviews and inquiries, develop TPRM policies and playbooks, and manage a high-performing team to ensure compliance with internal, audit, and regulatory expectations.

Support CRM, reporting, campaign, and territory processes for Canadian retail wealth sales. Maintain and improve advisor, dealer, branch, product, territory, and campaign data; translate business questions into reports and CRM requirements; coordinate stakeholders, document business rules, and enable sales execution through accurate reporting and territory planning.

Lead and deliver multi-year business continuity and operational resilience programs as a 2nd-line risk oversight function. Maintain standards, KRIs and controls; design tools and processes; perform oversight of BIA/BCP activities; engage stakeholders, develop strategy, provide training, and report resilience posture to senior management and risk committees.

Senior leader responsible for global payroll, benefits administration, and rewards operations for ~40,000 employees. Leads a 75-person global team, defines strategy, drives transformation and automation, strengthens governance and vendor relationships, manages compliance and audit readiness, and builds high-performing teams to improve efficiency, resiliency, and employee experience.

Perform quality reviews of Group Benefits plan setups and amendments, report findings and trends, support audits (SOX/SOC), drive process improvements, provide training and post‑training support, and analyze data to reduce errors and rework.

Provide advanced administrative support to AVP and VP: manage complex calendars, coordinate meetings and travel (including visas), prepare agendas and presentations, handle correspondence and expense reports, take minutes, manage projects, and act as liaison with internal and external contacts while maintaining discretion and judgment.

Lead client-specific payroll implementations, gather and translate requirements, validate file integrity, manage client and vendor relationships, participate in testing and project meetings, and provide payroll subject-matter expertise to ensure smooth transitions and client satisfaction.

Lead and execute the GWAM Risk and Control Self-Assessment (RCSA) program. Facilitate inherent risk assessments, control evaluations, testing, remediation tracking, attestations, and Archer governance. Provide guidance, training, and reporting to business stakeholders, support audits and regulatory exams, and drive continuous improvement in operational risk practices across Wealth and Asset Management.

Lead a team to manage the bank’s operational risk and resilience program, including controls testing, third‑party risk governance, RCSA, anti‑fraud oversight, policies/procedures, regulatory coordination, and change‑risk control identification. Partner with global functions, operations, and 2nd line risk to ensure effective monitoring and reporting to senior leadership.

Senior AI leader driving end-to-end delivery of AI solutions across Corporate Functions, focusing on fraud detection and financial crime prevention. Leads cross-functional teams, defines roadmaps, provides hands-on technical architecture and prototyping, ensures governance/security/compliance, promotes enterprise reuse, and drives stakeholder adoption and measurable business outcomes.

Lead preparation and analysis of monthly/quarterly financial statements and board reporting for US and Canadian subsidiaries. Complete regulatory filings, coordinate external audits, support financial reporting automation, assess accounting impacts of new initiatives, develop controls, document processes, and mentor junior staff.

Lead and transform the global risk-based compliance testing program by integrating automation, analytics and AI. Oversee global team execution, design sampling and validation methodologies, expand continuous monitoring, deliver actionable reporting to senior leadership, and drive testing efficiency, governance and regulatory alignment.

Lead and execute reinsurance operations strategy for growth, process improvement, and risk management. Drive large-scale transformation projects, set quality/productivity benchmarks, and align operations with business and actuarial priorities. Lead, develop and motivate teams, liaise with senior management, and implement change to improve operational effectiveness and service delivery.

Lead and deliver complex analytics, machine learning, and generative AI initiatives from problem framing to implementation. Design model strategies, evaluate AI/LLM solutions and agentic workflows, translate results into business recommendations, prepare business cases, mentor junior data scientists, champion Responsible AI and governance, and collaborate with product, engineering, and business partners to drive scaled AI outcomes.

Support GWAM business continuity and operational resilience by developing and executing BCM strategy, identifying and assessing critical operations, maintaining BCPs, validating third‑party exit plans, conducting simulations/testing, tracking KPIs/KRIs, and coordinating remediation with stakeholders and enablement programs to meet regulatory and enterprise resilience expectations.

Lead product strategy, roadmap, and delivery for Manulife ID, Enterprise ID, and foundational customer identity capabilities. Drive requirements, cross-functional alignment, and measurable outcomes for registration, authentication, authorization, account recovery, profile data, and privacy. Prioritize roadmap using customer evidence, risk, and capacity; define OKRs and performance metrics; and coach product teams while balancing security, fraud prevention, resiliency, and operational readiness.

Lead Security Architect designs and implements enterprise security frameworks and roadmaps, secures cloud (Azure/AWS), applications, CI/CD, IAM and AI systems, performs risk assessments and threat modeling, evaluates security tools, conducts financial analysis for security technologies, manages deployments and stakeholder coordination, mentors teams, and enforces alignment with global security standards.

Design, build, test, and maintain backend APIs and services using Kotlin/Java and Spring. Contribute to CI/CD pipelines, cloud deployments (AKS/Cloud Foundry), automated tests, and documentation. Work in Agile teams to deliver microservices and event-driven integrations (REST, SOAP, GraphQL) that power mobile apps for millions of users.

Lead planning, forecasting, reporting, and analysis of marketing expenses for Canada. Provide financial insights, drive accountability, advise leaders on expense performance and risks, improve processes, and promote adoption of AI/automation and data analytics to support business decisions.

Lead engineering teams to design, deliver, and scale AI-powered automation across wealth and asset management. Partner with product, data science, and business stakeholders to drive enterprise-grade, compliant solutions from concept to production, manage roadmaps and delivery, champion DevOps/Agile practices, and provide executive reporting on outcomes and risks.