Jobs at Manulife

Lead discovery, strategy, roadmap, requirements, backlog prioritization, stakeholder communication, testing, and post-launch optimization for AI-enabled People Services products. Partner with HR, technology, architecture, cybersecurity, privacy, legal, compliance, risk, and governance teams to deliver scalable, secure colleague experiences. Use research, analytics, adoption, quality, and operational data to guide product decisions and enterprise AI improvements.

Leads Insurance Operations strategy, integrated planning, governance, and a portfolio of transformation initiatives. Translates enterprise priorities into executable roadmaps, aligns stakeholders, manages risks and trade-offs, tracks benefits and performance, and advises senior leaders. Oversees change leadership, executive communications, and development of a high-performing strategy and transformation team.

Sell and promote mortgage, lending, debt management, and deposit solutions directly to clients and through financial advisors. Build a consumer client base, conduct needs-based consultations, deliver solutions efficiently, route business to servicing teams, and provide field feedback to improve products and services. The role requires residential mortgage underwriting experience, cold-call sales success, relationship management, negotiation, and travel within an assigned Ontario territory. It is remote and 100% commission-based.

Owns the enterprise-wide member experience across platforms, business units, and channels. Leads product strategy, roadmap prioritization, platform integrations, partner management, shared capabilities, and delivery from discovery through optimization. Defines success metrics, uses data and feedback for continuous improvement, and communicates strategic recommendations to senior leadership. The role requires extensive digital product management experience, strong API and SDK expertise, commercial acumen, and the ability to scale solutions across an enterprise.

Design, develop, and support enterprise integration platforms using MuleSoft, Azure, APIs, and cloud-native technologies. Build secure, scalable integration services, implement CI/CD and infrastructure automation, optimize performance and observability, and collaborate with architects and product teams. The role also includes code reviews, mentoring junior engineers, troubleshooting, and contributing to integration architecture and technical direction.

Develop end-to-end cloud-native applications across frontend, backend, APIs, AI, and data layers. Build React interfaces, Python and Java services, LLM and agentic AI solutions, RAG systems, data pipelines, and Azure-based infrastructure. Responsibilities include testing, deployment automation, security, observability, troubleshooting, architecture, and cross-functional collaboration.

Leads enterprise data risk oversight by designing frameworks, standards, methodologies, metrics, and reporting tools. Provides independent challenge of data, AI, privacy, governance, quality, lineage, access, third-party, and ethical risks across the organization. Aggregates systemic exposures, oversees significant issues, supports governance committees and Board reporting, and ensures alignment with OSFI guidance and privacy laws. The role influences senior stakeholders, coordinates with AI and technology risk teams, and does not own first-line controls or remediation.

Advises Group Benefits Operations leadership by managing performance scorecards, executive reporting, strategic initiatives, governance, risk, audit readiness, and corrective actions. The role translates operational data and annual priorities into decisions, roadmaps, accountability, and measurable outcomes across Claims, Plan Design Services, and Plan Member Administration. It facilitates governance forums, supports senior leaders, tracks milestones and dependencies, and drives cross-functional initiatives from planning through implementation.

Executes risk-based second-line compliance testing, evaluates control design and operating effectiveness, documents evidence and findings in a GRC platform, analyzes exceptions and emerging risks, and supports remediation with audit, risk, compliance, and business partners. The role requires testing financial-services controls against internal policies and regulatory requirements, including walkthroughs, sample selection, and detailed reporting.

Supports operational risk governance for Global Wealth and Asset Management. Responsibilities include analyzing risk exposure, preparing management and regulatory reporting, tracking mitigation actions and risk events, supporting risk and control assessments, change risk, third-party risk, business continuity, and key risk indicators. The role also coordinates with risk teams, challenges business conclusions, promotes risk culture, and handles ad hoc reporting and analysis.

Supports finance transformation projects and initiatives across Canada Finance and Operations. Responsibilities include stakeholder collaboration, project coordination, requirements and accounting documentation, testing-plan management, risk and control identification, issue resolution, and operational process improvement. The role also leads working groups, challenges existing processes, and helps implement finance systems, controls, and business solutions.

Leads the global strategy, operating model, and delivery of colleague lifecycle services, including onboarding, transfers, leaves, exits, organizational change, and M&A transitions. Oversees complex and confidential cases, establishes global standards and controls, and partners across HR, payroll, benefits, legal, technology, and business functions. Drives digital transformation through automation, analytics, self-service, and AI while improving compliance, accuracy, efficiency, resilience, and colleague experience. Develops global teams, performance visibility, and continuous improvement practices.

Leads global People Services readiness and innovation, translating strategy into scalable service models, product roadmaps, launch disciplines, knowledge, training, regional execution, and automation initiatives. Oversees service design, governance, risk management, adoption, and performance reporting while coordinating cross-functional stakeholders and geographically distributed teams. Builds executive visibility and accountability for predictable launches, operational stability, colleague experience, and continuous improvement.

Develop, maintain, and enhance SmartCOMM enterprise document management and customer communications solutions. Build full-stack applications, APIs, services, integrations, workflows, and user interfaces; optimize document templates and delivery services; troubleshoot production issues; and support cloud and on-premises enterprise integrations. Collaborate with stakeholders on scalable technical designs, participate in Agile ceremonies, code reviews, architecture discussions, automation, platform roadmaps, and continuous improvement while meeting security, compliance, and operational standards.

Designs, develops, and maintains enterprise ETL solutions using Informatica, SQL, cloud platforms, and data warehousing practices. Builds scalable data pipelines, integrates Salesforce and other enterprise systems, monitors data quality and performance, troubleshoots issues, and supports cloud modernization. Collaborates with business and technology teams in a regulated financial services environment while contributing to technical standards, documentation, governance, and mentoring junior developers.

Leads multifunctional engineering teams building and supporting client-facing insurance technology systems. Responsibilities include software architecture, product delivery, production reliability, Tier 2 and 3 support, reusable framework development, roadmap planning, hiring, staff development, and team engagement. The director communicates technical vision across the organization while applying agile, DevOps, continuous integration, and test-driven development practices.

Leads the Manulife Vitality business, overseeing strategy, portfolio performance, partnerships, governance, member engagement, operations, budgeting, and financial outcomes. Develops business plans, prioritizes roadmap investments, leads complex cross-functional initiatives, and represents Vitality in senior leadership forums. Builds and coaches a high-performing team while collaborating with Product, Marketing, Distribution, Legal, Technology, Operations, Customer Experience, and external partners to drive growth and continuous improvement.

Leads fraud analytics, customer risk scoring, fraud technology, intelligence, risk assessments, and prevention strategy across banking products and channels. Develops detection models, monitoring frameworks, dashboards, and executive reporting; manages vendors and governance activities; partners with risk, compliance, technology, data, and operations teams; and builds a high-performing fraud analytics and risk management team.

Leads end-to-end delivery of complex, cross-functional technology programs, coordinating engineering, architecture, product, operations, security, risk, and vendors. Responsibilities include program planning, governance, dependency and risk management, executive reporting, stakeholder facilitation, change control, delivery metrics, implementation readiness, post-implementation reviews, and continuous improvement. The role requires translating technical information for diverse audiences and driving accountability across matrixed teams.

Supports strategy and end-to-end delivery of customer SSO and third-party care vendor integrations. Translates stakeholder needs into product requirements, user stories, acceptance criteria, process flows, and journey maps. Co-manages integration roadmaps, backlogs, prioritization, launch readiness, monitoring, and post-launch improvements. Coordinates Product, Engineering, Architecture, Security, Operations, external partners, and CIAM teams while managing dependencies, risks, testing, data exchange, and operational support.