Teams at Manulife

Leads the Product Analytics function and team, setting strategy, roadmap, governance, and priorities. Partners with Product, Distribution, Data, Technology, and business leaders to deliver dashboards, reporting, exploratory analysis, data products, and actionable insights. Uses analytics to improve product performance, customer outcomes, and strategic decisions while enabling AI readiness, scalable capabilities, data quality, and measurable business value. Develops talent and represents analytics in cross-functional initiatives.

Supports integrated sponsor and advisor marketing strategies, campaigns, messaging, sales enablement, and digital experiences. Uses customer insights, market research, analytics, marketing automation, and AI to improve engagement, product adoption, retention, and business growth. Coordinates cross-functional partners, monitors campaign performance, and recommends optimization opportunities.

Provides senior compliance advisory and independent oversight for insurance and affinity businesses. Interprets regulations, develops compliance programs, assesses risks and controls, leads regulatory change and review initiatives, supports audits and examinations, and delivers reporting and training. Partners with business, Legal, Internal Audit, and compliance teams to resolve issues, improve oversight through analytics and AI-enabled tools, and influence outcomes without direct authority.