Senior Technical Program Manager, Platform Operations

Job Description:
Our Opportunity
Chewy is seeking a Senior Technical Program Manager (TPM), Platform Operations to lead high-impact, cross-functional programs across the whole Chewy ecosystem in Boston, MA.
You will own delivery across critical engineer journeys and foundational platforms including build, deployment and cloud operations across our cloud platforms, and work with finance to technically support teams keeping infrastructure spend including the use all compute and storage technologies, well managed.
In this role, you will partner closely with Engineering, Finance, and Platform teams to deliver complex, multi-quarter initiatives that directly impact engineering efficiency, finance and business growth.
As a TPM, you will operate at the intersection of technology, product, and execution. You'll own end-to-end delivery across distributed systems and influence how we scale engineering practices and cloud operations at Chewy.
What You'll Do

• Work with engineering leaders to translate business objectives into clear technical requirements, milestones, and execution plans
• Define and manage our approach to tiered data storage across our cloud network
• Organize the setting of all cloud technical and financial alarm thresholds and organize responses to them.
• Work with Tech Leaders to understand/answer technical questions on the costs of their cloud spend, answer finance's technical questions on technical issues.
• Own and drive end-to-end delivery of complex technical programs across Chewy's code management and CICD programs from concept through launch and post-launch optimization
• Navigate complex user and system dependencies across backend services and platform infrastructure
• Identify risks, tradeoffs, and bottlenecks early; drive mitigation strategies and escalate effectively when needed
• Partner with engineering teams in architecture and design discussions to understand system tradeoffs and inform execution plans
• Establish and drive operational rigor through program reviews, metrics, status reporting, and retrospectives
• Drive clear communication and alignment across technical and non-technical stakeholders, including leadership
• Own and drive sound Data Governance across Chewy in partnership with other disciplines.

What You'll Need

• 5+ years of experience as a Technical Program Manager or similar role delivering large-scale, cross-functional technical initiatives.
• Proven experience leading multi-team, multi-system programs in a fast-paced, high-growth environment
• Strong technical fluency with cloud resources, ecommerce technologies, and cloud-based architectures
• Experience working with Finance and financial concepts.
• Ability to engage in architecture discussions, understand system tradeoffs, and influence technical decision-making
• Experience managing complex dependencies across engineering, product, data, and business stakeholders
• Strong communication skills, with the ability to synthesize complex technical concepts into clear, actionable insights for diverse audiences, including executives
• Highly organized, execution-focused mindset with a strong sense of ownership and bias toward action

Nice to Have

• Experience building and scaling software products in eCommerce or marketplace environments
• Experience with DevOps, Code Management, and Security
• Experience in agentic systems
• Experience working on systems that span both customer-facing experiences and internal platforms

#LI-SA2
The base salary range for this role is $129,500 - $207,000.00.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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