Analyze Account Status Inquiry usage, transaction trends, customer behavior, and regional adoption to identify growth opportunities and product improvements. Build KPI reporting, translate data into product requirements and business cases, support customer and sales inquiries, and collaborate on launches, reporting, documentation, operational readiness, and customer enablement.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management - Attributes & Insights
Our Purpose:
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
About the Team
Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, powers financial inclusion, prevents crime and makes some of the most seamless experiences possible.
As part of Mastercard Identity, the Attributes & Insights team drives the development and management of products, programs, and services focused on deterministic attribute verification. The team delivers significant value across the ecosystem, helping to combat new fraud and address regulatory requirements. Our vision is to deliver a single, rail-agnostic platform and a real-time suite of solutions.
Job Description
Role Overview
The Senior Specialist will support Account Status Inquiry (ASI) as a data-driven product manager focused on understanding customer usage, evaluating product performance, and translating insights into product actions. This role will analyze ASI adoption across regions, customers, segments, and use cases to identify growth opportunities, product improvements, and customer value drivers. The specialist will partner with regional, sales, engineering, and customer success teams to strengthen ASI reporting, support adoption, develop product documentation, and contribute to data-backed business cases for future enhancements. This role will help improve visibility into ASI utilization, identify underpenetrated customer and regional opportunities, and support roadmap decisions that drive adoption, customer value, and product growth.
Key Responsibilities:
Develop strong product knowledge of Account Status Inquiry and the broader Attribute & Insights suite of products, including customer use cases, product rules, transaction flows, and value drivers
Analyze ASI usage, transaction trends, customer behavior, regional performance, and segment-level adoption to identify growth opportunities, product improvement areas, and customer value drivers
Build and maintain KPI reporting and performance summaries that clearly communicate ASI usage, adoption, revenue opportunities, customer impact, and product performance trends
Translate data insights into product requirements, enhancement recommendations, business cases, best-practice use cases, and customer-facing value narratives
Support customer, regional, partner, and internal product/sales inquiries by using product knowledge and data analysis to diagnose trends, answer questions, and recommend next steps
Collaborate with cross-functional teams to support successful product launches, enhancement delivery, reporting improvements, and operational readiness
Create and maintain product documentation, best practices, sales materials, operational processes, and customer enablement content
Required Skills and Qualifications
The ideal candidate will have experience in product management, payments, financial services, analytics, or a related field, with demonstrated experience analyzing transaction-level, customer, and usage data to inform product strategy. The candidate should possess strong analytical and problem-solving skills, intellectual curiosity, and the ability to translate complex data into actionable product insights.
Experience analyzing transaction-level, customer, or usage data to identify trends, anomalies, growth opportunities, and product improvement areas
Proficiency with SQL, advanced Excel, and dashboarding or visualization tools such as Power BI, Tableau, or similar platforms
Ability to define product KPIs, build performance reporting, and communicate insights that inform product decisions and stakeholder discussions
Familiarity with statistical analysis or data science techniques, including trend analysis, segmentation, hypothesis testing, and data-driven decision making
Product management mindset with the ability to connect customer needs, product capabilities, usage trends, and business outcomes
Excellent written, verbal, and presentation skills, with the ability to translate complex data and product topics for business and technical audiences
Knowledge of transaction processing, card-not-present payments, authorization flows, or network products is a plus
Work Conditions: Some travel required
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $94,000 - $138,000 CAD
Vancouver, Canada: $94,000 - $138,000 CAD
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management - Attributes & Insights
Our Purpose:
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
About the Team
Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, powers financial inclusion, prevents crime and makes some of the most seamless experiences possible.
As part of Mastercard Identity, the Attributes & Insights team drives the development and management of products, programs, and services focused on deterministic attribute verification. The team delivers significant value across the ecosystem, helping to combat new fraud and address regulatory requirements. Our vision is to deliver a single, rail-agnostic platform and a real-time suite of solutions.
Job Description
Role Overview
The Senior Specialist will support Account Status Inquiry (ASI) as a data-driven product manager focused on understanding customer usage, evaluating product performance, and translating insights into product actions. This role will analyze ASI adoption across regions, customers, segments, and use cases to identify growth opportunities, product improvements, and customer value drivers. The specialist will partner with regional, sales, engineering, and customer success teams to strengthen ASI reporting, support adoption, develop product documentation, and contribute to data-backed business cases for future enhancements. This role will help improve visibility into ASI utilization, identify underpenetrated customer and regional opportunities, and support roadmap decisions that drive adoption, customer value, and product growth.
Key Responsibilities:
Develop strong product knowledge of Account Status Inquiry and the broader Attribute & Insights suite of products, including customer use cases, product rules, transaction flows, and value drivers
Analyze ASI usage, transaction trends, customer behavior, regional performance, and segment-level adoption to identify growth opportunities, product improvement areas, and customer value drivers
Build and maintain KPI reporting and performance summaries that clearly communicate ASI usage, adoption, revenue opportunities, customer impact, and product performance trends
Translate data insights into product requirements, enhancement recommendations, business cases, best-practice use cases, and customer-facing value narratives
Support customer, regional, partner, and internal product/sales inquiries by using product knowledge and data analysis to diagnose trends, answer questions, and recommend next steps
Collaborate with cross-functional teams to support successful product launches, enhancement delivery, reporting improvements, and operational readiness
Create and maintain product documentation, best practices, sales materials, operational processes, and customer enablement content
Required Skills and Qualifications
The ideal candidate will have experience in product management, payments, financial services, analytics, or a related field, with demonstrated experience analyzing transaction-level, customer, and usage data to inform product strategy. The candidate should possess strong analytical and problem-solving skills, intellectual curiosity, and the ability to translate complex data into actionable product insights.
Experience analyzing transaction-level, customer, or usage data to identify trends, anomalies, growth opportunities, and product improvement areas
Proficiency with SQL, advanced Excel, and dashboarding or visualization tools such as Power BI, Tableau, or similar platforms
Ability to define product KPIs, build performance reporting, and communicate insights that inform product decisions and stakeholder discussions
Familiarity with statistical analysis or data science techniques, including trend analysis, segmentation, hypothesis testing, and data-driven decision making
Product management mindset with the ability to connect customer needs, product capabilities, usage trends, and business outcomes
Excellent written, verbal, and presentation skills, with the ability to translate complex data and product topics for business and technical audiences
Knowledge of transaction processing, card-not-present payments, authorization flows, or network products is a plus
Work Conditions: Some travel required
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $94,000 - $138,000 CAD
Vancouver, Canada: $94,000 - $138,000 CAD
Mastercard Toronto, Ontario, CAN Office
Mastercard Toronto, Canada Office
121 Bloor Street East, Toronto, Ontario, Canada, M4W 3M5
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