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Lead the development of AI and machine learning solutions at Mastercard, defining strategy and mentoring teams while ensuring compliance and enhancing consumer experiences.
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Support building and scaling program governance for Mastercard's Agent Suite AI product. Design governance frameworks, technical workflows, reporting dashboards, and KPIs; drive automation, budget tracking, stakeholder alignment, and continuous improvement to ensure compliant, resilient, and efficient operations.
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Lead global go-to-market and commercialization for Experience & Disputes solutions. Develop value propositions, sales enablement, product launches, market intelligence, and performance optimization while coordinating cross-functional teams to drive client adoption and revenue growth.
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Lead AI-native engineering teams to design, build, test, and deploy large-scale, data-oriented, customer-facing applications using Generative AI, LLMs, and agentic patterns. Define engineering vision and AI-native SDLC, partner with product, leverage data technologies (e.g., Databricks), mentor talent, and drive 0→1 prototypes to production with strong backend (Java/Python) and frontend (React/Next.js) engineering.
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Lead Start Path Emerging FinTech product development: source and select startups, drive strategic partnerships with Mastercard product teams, conduct market landscaping and due diligence, manage portfolio relationships, and evangelize fintech strategy to internal and external stakeholders to achieve commercial and strategic outcomes.
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Design, develop, deploy, and operate secure, scalable backend services. Drive technical initiatives, contribute to architecture, troubleshoot production issues, participate in on-call, and promote observability, CI/CD, and secure engineering practices while mentoring peers.
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Lead development, scaling, and commercialization of Agentic Trust solutions across identity, fraud, and cybersecurity verticals. Translate strategy into product roadmaps, manage cross-functional execution with Product and Engineering, ensure platform alignment and scalability, and drive market readiness and commercialization of AI-driven trust and safety offerings.
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Lead definition and execution of Agentic Trust strategy across Identity & Fraud, Cybersecurity, and Disputes. Prioritize initiatives, incubate new capabilities, partner with product and engineering, ensure disciplined governance, drive cross-functional delivery, and influence senior stakeholders and external thought leadership.
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Lead multiple program management engagements, define scope/timelines/budgets, identify and mitigate risks, manage client relationships, mentor junior consultants, and deliver measurable value using accredited project and change management methodologies.
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Manage onboarding, adoption, and ongoing success for customers using Mastercard credit risk analytics. Provide product demos and training, coach customers, drive adoption, monitor churn risk, partner with product, engineering, and sales to resolve complex issues and guide feature development, and support pre-sales activities.
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Serve as a client-facing Customer Success Manager for Economic Intelligence solutions: onboard and coach customers, deliver product demos and training, analyze macro/microeconomic trends, synthesize proprietary and third-party data into actionable insights, manage delivery of complex EI products, partner with product and sales, reduce churn, and support renewals and expansion across North America.
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Client-facing Customer Success Manager for Mastercard Economic Intelligence: onboard and coach customers, run product demos and training, analyze macro/microeconomic trends, generate actionable insights, manage delivery of EI solutions, liaise with product and sales, reduce churn, support renewals and customer expansion, and collaborate with data scientists and consulting teams.
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Lead end-to-end customer migration and adoption for Mastercard's disputes modernization. Develop migration frameworks, roadmaps, playbooks, governance, and KPIs. Partner with customers and cross-functional teams to drive implementation, change management, operational readiness, and measurable business outcomes while scaling repeatable processes and enabling internal teams.
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Serve as the primary technical onboarding and support contact for partners, managing implementations, configuring accounts, reviewing tests, and resolving operational issues. Translate customer requirements into solutions, coordinate internal and external stakeholders, maintain onboarding expertise, and manage multiple concurrent projects while supporting global time zones.
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Lead architecture and platform strategy for Security Solutions, define reusable patterns and prototypes, translate product needs into technical designs, enable PDLC from concept to production, build prototypes to validate concepts (including AI-assisted coding), and influence cross-functional teams on agentic and AI-driven solutions.
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The Senior Specialist in Product Experience Design will create user-centered digital product solutions, engage in rapid prototyping, and collaborate cross-functionally to enhance data product design and experience.
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The Director of New Product Development at Mastercard leads product innovation, engages in idea generation, and oversees execution of market-ready solutions in the payments sector.
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The Strategic Risk Management Director will lead enterprise-wide risk assessments, provide strategic advice to senior management, and develop risk management processes and frameworks, enhancing Mastercard's risk culture and decision-making.
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The Director, Small Business Sales Specialist leads Mastercard's SMB go-to-market strategy, drives growth, engages clients, and closes deals while collaborating cross-functionally with various teams.
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Lead end-to-end execution of multiple large, multi-stream strategic initiatives, establish governance and operating frameworks, drive Agile/CI/CD practices, manage executive communications, measure outcomes, and mentor junior team members to transition programs to business-as-usual.
