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The Senior Specialist in Product Management will lead market analysis, support planning for Security Solutions, and collaborate with cross-functional teams to enhance product performance and customer satisfaction.
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Manage and grow technology and operational relationships with key North American accounts. Serve as primary customer contact, resolve technical/operational issues, drive account planning, support product and technology implementations, improve operational performance, and communicate customer feedback to internal teams. Collaborate cross-functionally and provide occasional off-hours support. Hybrid role based in office ~3 days/week.
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Lead and coordinate multiple marketing and program management engagements, define scope, timelines, budgets, and risks, deliver client-facing recommendations, manage stakeholders and teams, monitor performance, and mentor junior consultants to drive measurable business value.
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Lead a global function to detect, respond to, and learn from payment fraud incidents. Build fraud attack response, intelligence, and governance capabilities; run incident command and post-incident reviews; embed insights into product, security, and network controls; and scale a follow-the-sun operating model while leading geographically distributed teams and influencing executive governance.
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Lead product management for Account Protection within Mastercard Identity, supporting roadmap, requirements, and commercialization of API- and data-driven solutions to detect and mitigate account takeover, synthetic identity, and mule activity. Partner with engineering, data science, privacy, and commercial teams; engage customers for validation; define data signals; support launches, pricing, and regional adoption; and drive innovation across onboarding, monitoring, recovery, and investigation phases.
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The Associate Managing Consultant will manage client deliverables, develop strategies, and collaborate with teams to solve client problems across industries.
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Lead globally distributed SRE/application operations teams supporting Java applications across on-prem and Azure, driving 24/7 support, incident management, observability, security/compliance (PCI-DSS, SOC 2), audits, disaster recovery exercises, documentation, and operational continuous improvement while partnering with stakeholders.
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Embedded product-oriented data specialist supporting Identity product teams. Designs analyses and experiments, analyzes complex datasets, builds pipelines and repeatable reporting, and delivers data-driven recommendations to inform product and engineering decisions focused on fraud, data enrichment, and cost optimization.
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Lead planning and execution of integrated B2B campaigns for data & analytics audiences. Develop executive-level content (thought leadership, whitepapers), translate complex solutions into clear messaging, collaborate cross-functionally, manage multi-channel campaign delivery, and measure and optimize performance to drive engagement and pipeline.
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Lead regional customer success for threat intelligence and cybersecurity payments products. Drive customer engagement, growth, and technical readiness by translating technical capabilities into scalable playbooks, localizing content, positioning add-on services, and providing analytics-driven insights to optimize product utilization, revenue, and risk management.
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Support Mastercard Loyalty Rewards by analyzing product capabilities, reviewing technical docs/APIs, conducting ROI and opportunity assessments, and enabling GTM through sales-ready messaging, cross-functional alignment, and commercialization support.
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Lead technical implementation and deployment of Mastercard's Global Urban Mobility solutions across the Americas. Act as primary technical liaison with customers, agencies, and integrators; coordinate market-specific requirements, support reporting and post-implementation stabilization, prioritize requests, and drive continuous improvement with product and regional teams.
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Lead Ethoca Alerts product roadmap to improve transaction/fraud signal accuracy, timeliness, and coverage. Own product lifecycle, P&L, and cross-functional delivery; drive data-driven enhancements, experimentation, interoperability with Mastercard platforms, and operational performance to reduce chargebacks and improve customer outcomes.
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Senior Sales Engineer supporting pre-sales for Mastercard Identity in North America. Act as product expert to qualify prospects, design technical solutions, run proofs of value, provide training, create documentation, present at events, and relay customer feedback to Product. Leverage data science and machine learning knowledge, API/web architecture expertise, Python and SQL skills, and strong communication to drive sales and ensure smooth onboarding.
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The Senior Specialist in Solutions Operations will oversee Mastercard's operations, ensuring information security compliance and assisting in future opportunities within the team.
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Lead technical consulting and strategy for clients integrating personalization software. Advise on architecture and development best practices, mentor technical teams, produce thought leadership content, deliver workshops, and partner with product, sales, and customer success to drive product improvements and measurable outcomes.
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Drive go-to-market strategy and launch execution for security products (identity, fraud, dispute, cybersecurity). Align product, sales, marketing, operations, and partners; create enablement materials, monitor adoption and performance, and influence roadmap with market insights.
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Serve as a product expert and primary customer contact to drive onboarding, adoption, and value realization for Mastercard B&MI products. Deliver training, analyze data, validate delivery, produce reports and presentations, resolve issues, escalate complex problems, and collaborate with Sales, Product, Technology, and Support to improve retention and customer outcomes.
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Lead the design and development of machine learning models, collaborating with teams to optimize solutions and mentor junior members while ensuring technical excellence.
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The VP will lead enterprise sales strategy, manage senior sales professionals, build customer relationships, and drive revenue growth for Mastercard's key partners in Canada.
