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Lead development, scaling, and commercialization of Agentic Trust solutions across identity, fraud, and cybersecurity verticals. Translate strategy into product roadmaps, manage cross-functional execution with Product and Engineering, ensure platform alignment and scalability, and drive market readiness and commercialization of AI-driven trust and safety offerings.
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Lead definition and execution of Agentic Trust strategy across Identity & Fraud, Cybersecurity, and Disputes. Prioritize initiatives, incubate new capabilities, partner with product and engineering, ensure disciplined governance, drive cross-functional delivery, and influence senior stakeholders and external thought leadership.
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Lead multiple program management engagements, define scope/timelines/budgets, identify and mitigate risks, manage client relationships, mentor junior consultants, and deliver measurable value using accredited project and change management methodologies.
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Manage onboarding, adoption, and ongoing success for customers using Mastercard credit risk analytics. Provide product demos and training, coach customers, drive adoption, monitor churn risk, partner with product, engineering, and sales to resolve complex issues and guide feature development, and support pre-sales activities.
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Serve as a client-facing Customer Success Manager for Economic Intelligence solutions: onboard and coach customers, deliver product demos and training, analyze macro/microeconomic trends, synthesize proprietary and third-party data into actionable insights, manage delivery of complex EI products, partner with product and sales, reduce churn, and support renewals and expansion across North America.
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Client-facing Customer Success Manager for Mastercard Economic Intelligence: onboard and coach customers, run product demos and training, analyze macro/microeconomic trends, generate actionable insights, manage delivery of EI solutions, liaise with product and sales, reduce churn, support renewals and customer expansion, and collaborate with data scientists and consulting teams.
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Lead end-to-end customer migration and adoption for Mastercard's disputes modernization. Develop migration frameworks, roadmaps, playbooks, governance, and KPIs. Partner with customers and cross-functional teams to drive implementation, change management, operational readiness, and measurable business outcomes while scaling repeatable processes and enabling internal teams.
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Serve as the primary technical onboarding and support contact for partners, managing implementations, configuring accounts, reviewing tests, and resolving operational issues. Translate customer requirements into solutions, coordinate internal and external stakeholders, maintain onboarding expertise, and manage multiple concurrent projects while supporting global time zones.
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Lead architecture and platform strategy for Security Solutions, define reusable patterns and prototypes, translate product needs into technical designs, enable PDLC from concept to production, build prototypes to validate concepts (including AI-assisted coding), and influence cross-functional teams on agentic and AI-driven solutions.
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The Senior Specialist in Product Experience Design will create user-centered digital product solutions, engage in rapid prototyping, and collaborate cross-functionally to enhance data product design and experience.
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The Director of New Product Development at Mastercard leads product innovation, engages in idea generation, and oversees execution of market-ready solutions in the payments sector.
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The Strategic Risk Management Director will lead enterprise-wide risk assessments, provide strategic advice to senior management, and develop risk management processes and frameworks, enhancing Mastercard's risk culture and decision-making.
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The Director, Small Business Sales Specialist leads Mastercard's SMB go-to-market strategy, drives growth, engages clients, and closes deals while collaborating cross-functionally with various teams.
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Lead end-to-end execution of multiple large, multi-stream strategic initiatives, establish governance and operating frameworks, drive Agile/CI/CD practices, manage executive communications, measure outcomes, and mentor junior team members to transition programs to business-as-usual.
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Lead visual storytelling and design for MEI publications, presentations, interactive dashboards, and web pages. Translate complex economic data into clear visuals, maintain brand consistency, drive adoption of AI tools, collaborate with cross-functional global teams, and deliver production-ready assets across reports, HTML/CSS dashboards, infographics, motion graphics, and client-facing collateral.
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Lead global go-to-market and commercialization for Experience & Disputes products, translating product capabilities into value propositions, driving launches, sales enablement, pipeline growth, market intelligence, and performance optimization across cross-functional stakeholders.
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Lead end-to-end customer onboarding and integration for strategic accounts: gather requirements, scope and configure systems, run functional testing, provide product/technical expertise during pre-sales, deliver demos and training, collaborate with product and internal teams, and mentor analysts. Manage expectations and complex projects to deliver production-ready integrations and continuous improvements.
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Support Canada financial-institution account teams with analytics, reporting, and strategy. Build Power BI and Excel dashboards, query internal data warehouses, drive account optimization and pipeline management, contribute to quarterly business reviews, and implement strategic priorities while standardizing processes and best practices across the FIP team.
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The Director drives analytical insights across Sales, enhancing customer engagements through value narratives while managing complex datasets in the payments ecosystem.
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Lead Mastercard's AI thought leadership: monitor AI/data trends, produce research and executive content, manage end-to-end content lifecycle, measure program impact, and represent the company at events while partnering with product, engineering, marketing, and executives.
