Senior Specialist, Large Complex & Specialty Claims

The Opportunity 

The Senior Specialist, Casualty Large Complex & Specialty Claims is responsible for the end-to-end management of casualty claims, including complex specialty losses and those involving multinational exposure. The role requires close collaboration with underwriting, reinsurance, actuarial, and senior leadership to develop and execute effective claim strategies that drive optimal outcomes. In addition, this position supports the advancement of claims capabilities to facilitate growth in emerging markets and specialty lines, while contributing to organizational excellence through mentorship and the provision of technical expertise.

What to Expect

• Manage a portfolio of complex casualty claims throughout the full lifecycle, including matters involving coverage concerns and emerging or novel issues.

• Collaborate effectively with key stakeholders, including underwriting, reinsurance, actuarial, and senior leadership, to support strategic claim management. 

• Demonstrate advanced technical expertise and thought leadership across all aspects of claims handling, including coverage analysis, investigation, evaluation, litigation management, and expert coordination.

• Provide mentorship and contribute to the technical development of team members through structured guidance and active participation in claims committees and roundtable forums.

• Contribute to the transformation and continuous improvement of claims capabilities to support growth in new markets and specialty lines of business.

What You Bring

• University degree in any discipline, a two-year college diploma from a provincially recognized and funded institution, or a fully completed Chartered Insurance Professional (CIP) designation.

• A minimum of 8 to 10 years of progressive claims handling experience, with demonstrated expertise in high value / complex casualty claims management.

• Experience managing Environmental, Abuse, Construction, Coverage B, Class Actions, Marine, and National Accounts with specialized service agreements is considered a strong asset

Salary Range: $73,500 - $123,500

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success. 

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents 
• Wellness and recognition programs 
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

This role requires successful clearance of background checks (including criminal checks and leadership references).

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