Senior Salesforce Administrator

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

We are seeking a Senior Salesforce Administrator to join our growing Revenue Systems Team, part of Revenue Operations. This team drives Benevity's revenue engine by providing the tools, insights, and processes that support our go-to-market functions. As we scale, we need your expertise to keep the momentum going. We're looking for a critical thinker who is organized, passionate about follow-up, and can create meaningful experiences for the team with a touch of fun.
What you’ll do:

• Manage Salesforce users and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

• Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

• Work with Subject Matter Experts, Business Analysts, and/or Project Leads to validate, understand, design and implement solutions that translate into best practice, scalable solutions with a focus on exceptional user experience

• Design and develop robust Salesforce solutions, leveraging platform capabilities

• Provide user support through tickets, training, and documentation

• Test system enhancements and perform quality assurance tasks

• Stay updated on new Salesforce features and releases

• Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs

• Develop an understanding of Benevity's business processes and how they interact with our product & Salesforce-related application ecosystem

• Management of integrated applications

• Manage admin requests and data inserts for Sales, Marketing, and Customer Success.

• Participate in stand-ups, sprint reviews, and backlog grooming

• Use tools like Confluence, Jira, and Asana to manage work and communication

What you’ll bring:

• Strong Salesforce product knowledge and at least five years of hands-on Salesforce Administration experience

• Salesforce certification (Administrator, Platform App Builder)

• Bachelor’s degree in computer science or equivalent

• Extensive knowledge of Salesforce Classic and Lightning Experience (Legacy vs Modern User Experience Designs)

• Strong knowledge of Salesforce functionality and limitations

• Experience managing multiple projects, from gathering requirements to rolling out solutions

• Excellent interpersonal and communication skills for cross-functional collaboration

• Proven experience building effective CRM-based solutions

• Be a motivated self-starter that is independent, and a team player focused on excellence

• Familiarity with Agile, Scrum, and Waterfall environments

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to [email protected].