Senior Sales Response Manager, Loopio Champion

Loopio is looking for a Senior Sales Response Manager to take ownership of our most complex and highest-stakes proposal responses and to serve as our internal Loopio Champion. Building on the foundation of our Sales Response function, this role sets the bar for how we execute RFPs, RFQs, RFIs, DDQs, and SQs across the business, using our own Loopio platform as the engine behind that work. As part of the member of the Solutions Consulting team, you’ll partner closely with Solutions Consultants and other senior stakeholders across Sales, Sales Enablement, Customer Experience, and Product.

Operating in a fast-paced environment with strict deadlines, the Sales Response function considers high quality to be its gold standard. We are transforming this role from a functional task-completion unit into a strategic, cross-functional partner. Key initiatives include maintaining cut-through Library content, proactively identifying potential risks, and leveraging AI capabilities to increase efficiency while preserving rigour. Beyond supporting Sales, this function actively influences revenue generation through customer conversations, providing Product teams with a "customer zero" perspective, and collaborating closely with Marketing.

This is a senior individual contributor role for someone who thrives on driving process rigour, can operate independently on our most visible deals, and wants to be the go-to person for how Loopio should be used across the business.

Note: This is an existing vacancy on the team

• Own end-to-end delivery of our most complex and highest-value proposal responses, coordinating closely with internal stakeholders to hit tight deadlines without sacrificing quality

• Serve as the internal Loopio Champion: maintain and optimize our Library content, project templates, and workflows so the platform reflects current best practices

• Train and onboard new users, and act as the go-to resource when stakeholders have questions about how to use Loopio effectively

• Identify and advocate for platform features, integrations, and workflow improvements that increase adoption and efficiency across the business

• Write and edit proposal content at a senior level, ensuring factual accuracy, consistency of tone, and strategic positioning that drives wins

• Set and evolve the standards and playbooks that guide how the broader Sales Response function operates, including how the team uses Loopio day-to-day

• Partner with Revenue Operations on reporting that gives leadership visibility into response management performance

• Lead continuous improvement efforts, including SLA development, go/no-go process adherence, and structured debriefs

• Represent Sales Response in cross-functional planning conversations with Sales, Sales Enablement, and RFP Excellence leadership

• Contribute directly to RFP Excellence's thought leadership initiatives, helping position Loopio as an industry leader in response management

• 4+ years of experience in a Sales Proposal or Sales Response Manager role, including experience leading complex, high-stakes proposals

• Hands-on experience with Loopio or similar RFP automation software, with a genuine interest in becoming a platform power user and champion

• A track record of driving process improvements and leading change within a response management or similar function

• Strong project management skills and the ability to manage multiple high-priority deadlines at once

• An analytical mindset, with decisions grounded in data

• Impeccable written and oral communication skills, with experience influencing senior stakeholders

• Presentation and public speaking skills. Bonus if you have experience hosting webinars

• Comfort implementing and upholding brand standards across proposal content

• A background in Sales or a client-facing role would be a nice-to-have

• We are currently only looking for candidates who reside in the Greater Toronto Area and can access our co-working space in Downtown Toronto for the occasional Sales Team get-together.

• Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.

• Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru).

• The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC). 

• We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!

• You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday

• We encourage asynchronous collaboration to effectively work as a global #OneTeam!

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations  

• You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.

• We offer a wide range of health and wellness benefits to support your physical and mental well-being, starting day 1️⃣ with Loopio.

• We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.  

• You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.

• Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and company celebrations to celebrate the big wins and milestones as #oneteam!

• Our four Employee Resource Groups offer opportunities for employees to learn and connect year-round. 

• You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.

Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups. 

Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

AI in Recruitment 👩🏻‍💻 At Loopio, we leverage  artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, transcription and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI  serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both  an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions  solely made by our team. We continuously review and refine our hiring practices to align with  industry best practices and evolving legal guidelines

AI Usage in Interviews 🤖 The Loopio interview process is designed to help us better understand your professional experiences, as well as your unique perspective and approach to delivery and collaboration. To ensure a fair and accurate assessment, we expect candidates to refrain from using AI-generated content to produce responses to our interview questions during the live interview, as our goal is to evaluate your own knowledge and problem-solving abilities - not those of an AI assistant. If AI-generated responses are identified during the interview, Loopio reserves the right to disqualify candidates from the interview process.

For specific roles that include a take-home assignment, our AI Interviewee Policy allows the use of AI for initial support; however, the final submission must be a true reflection of your personal insights, skills and decision-making.

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team ([email protected]) should you require accommodations at any point during our virtual interview processes.