The Senior Account Manager will manage relationships with existing accounts, drive renewal and expansion discussions, build cross-functional relationships, and lead negotiations to maximize customer value and satisfaction.

The Senior Customer Success Manager will engage with customers, develop growth strategies, manage accounts, and drive customer advocacy while collaborating with teams on initiatives.

As a Customer Success Manager at Loopio, you will build relationships with customers, ensure smooth transitions, develop plans, and drive customer adoption and retention.

The Staff Applied Scientist will lead ML-driven projects, focusing on advanced modeling, system architecture, and collaboration across teams to enhance content retrieval and personalized responses.

The Senior Machine Learning Engineer will build and deploy NLP and LLM models, enhance system architecture, and collaborate with cross-functional teams for impactful outcomes.

Lead the SRE, Infrastructure, and MLOps teams at Loopio, focusing on system reliability, scalability, and operational excellence while fostering a culture of development.

Lead product strategy for AI-powered solutions, collaborating with design and data science teams to enhance product accuracy and user trust.

Manage renewals and expansion for a portfolio of mid-market customers (500–2,500 employees). Build executive relationships, negotiate contracts and pricing, identify expansion opportunities, partner with Customer Success, run demos, maintain Salesforce and Gainsight records, forecast renewals/expansions, monitor license usage, and occasionally travel for events or onsite meetings.

The Senior Customer Marketing Manager will create and execute a comprehensive marketing strategy focused on customer retention, product adoption, and advocacy while collaborating with various internal teams to drive revenue impact.