Lead and oversee large, complex IT/ServiceNow programs: align scope to business outcomes, manage risks, budgets, schedules, mentor project managers, and communicate executive-level status.
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
Are you an experienced project or program manager with a passion for technology? Do you enjoy working on complex projects?
Long View is seeking a diligent and experienced Senior Project Manager for our Toronto office who is passionate about delivering on large and complex IT infrastructure projects! You enjoy building relationships with your colleagues, stakeholders, and project teams and you have exceptional leadership and facilitation capabilities. In this role, you will work with a project team, client executive community, and functional management, to lead ServiceNow projects.
A Day in the Life:
- Lead the planning, execution, and delivery of ServiceNow platform implementations and enhancements.
- Manage cross-functional teams, oversee ServiceNow modules (such as ITSM, ITOM, HRSD, CSM, SecOps), and ensure projects are delivered on time, within scope, and within budget while aligning with business objectives.
- Provide direction on program delivery to support our customer’s organizational vision
- Confirm business outcomes and align component project scope to achieve the target outcomes
- Escalate issues or risks that have an impact on the program and its component projects
- Provide impactful information and recommendations on scope, schedule, and budget
- Be accountable for project managers and project delivery teams
- Guide, monitor, and mentor project managers
- Ensure the projects accomplish the required business objectives
- Work with project teams and supporting resources to develop strategies, project plans and work breakdown structure
- Pursue resolutions to all escalated issues or risks impacting the program
- Oversight of program including project execution, communications, cost, schedule, tasks, milestones, and document control
- Work with project managers to coordinate activities with the project team and relevant stakeholders
- Work with project managers to build teams, identify, and manage stakeholders
- Provide guidance and oversight to project managers, identifying task level activities and providing estimates of effort, alongside potential risks and dependencies
- Develop an annual budget plan and business case supporting material
- Provide regular status updates, track issues and risks, and manage scope both to our customer and internally to Long View stakeholders
- Provide oversight of change-management and communication plans
- Prepare communication materials for executive awareness and decision support
What You Bring:
- 10+ years of experience in a Program and/or Project Manager position with a focus on large scale enterprise projects within IT Service Management
- 3+ years managing ServiceNow implementations.
- Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or SecOps.
- ServiceNow client-facing engagement and project delivery experience
- Exceptional communication skills, with the ability to communicate effectively with executive stakeholders and project teams
- Knowledge of Project planning, risk and scope management
- Ability to build relationships and foster trust with stakeholders, project teams and project leaders
- Strong team-oriented mindset with the proven ability to lead on complex IT projects
- Ability to produce effective documentation including schedule, budget, scope, and executive level status reports
- PMP Certification
What Makes You Extra Awesome:
- ITSM and Organizational Change Management experience
- Experience working in a variety of industries
- ServiceNow certifications - CSA, CIS, CMA
Why Work at Long View?
- Great people and culture
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
- Fun is one of our core values
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
Top Skills
Itsm
Servicenow
Servicenow Cis
Servicenow Cma
Servicenow Csa
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