We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Team - Fulfillment is focused on ensuring that supply and demand is balanced across the Instacart platform and that our shoppers and retailers have the tools to pick, pack and deliver high quality orders.
About the Roles -
We are currently seeking three roles:
- Customer fulfillment experience: Own the customer experience during and after the order is fulfilled. It includes order changes (replacements, refunds), delivery, notifications/live activities, cancelations/reschedules. It also includes pickup and customer experiences on white-labeled products.
- Enterprise checkout: Own the vision, strategy and overall execution for our next generation in-store checkout experiences. Create and manage a checkout platform for multiple retailers to plug into. You’ll build a platform and introduce a customization layer to appeal to various retailer needs
- Shopper transactions: Own the shopper experience powering in store transactions. Efficiently guide shoppers through checkout.
About You
Minimum Qualifications
- Bachelor's Degree in a technical discipline
- 2+ years of experience in product management
- Experience with end-to-end product delivery
- Experience overseeing roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
Preferred Qualifications
- Experience working in a fast paced startup environment strongly preferred
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$187,000—$208,000 USD
WA
$180,000—$200,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$172,000—$191,000 USD
All other states
$156,000—$173,000 USD
Top Skills
Instacart Toronto, Ontario, CAN Office
We're located in Toronto's historic Liberty Village-a neighborhood that's at the heart of Toronto's thriving technology scene. Our office is a refurbished carpet factory, and it's surrounded by lofts, coffee shops, restaurants, and pubs that locals love.
