Senior Product Design Manager, Trust

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
Imagine shaping the future of how people feel confident, secure, and empowered when they engage with financial products. As a Senior Design Manager on our Trust team, you will lead a nimble team of creative professionals to deliver experiences that ensure everyone-regardless of background-feels protected, understands their choices, and truly trusts every touchpoint in our ecosystem.
This design leader will work closely with our leadership team, other designers across Cash App, and cross-functional partners to create world-class work. You will be both a maker and manager directly connected to what ends up in customers' hands.
As a maker, you will establish and lead direction on core product experiences, interactions and new features. You will work across Trust's surfaces and customer journeys, partnering fluidly between stakeholders to drive direction and execution of high-priority initiatives. You will ensure that the magic of the Cash App brand is felt through our product. You will push the boundaries of what we can achieve and help us create one of the best designed products in the world. You excel at providing direction and constructive feedback to achieve high levels of craftsmanship, ensuring high-quality work while collaborating with principals, senior partners, and leadership.
As a manager, you will lead and scale a distributed design team for key work streams within Trust. Guiding the careers and development of your team and ensuring the amplification and growth of team members. You will recruit a well-rounded team of designers, promote an inclusive environment for design excellence and growth, facilitate connections across teams and disciplines and product areas, influence the product vision at multiple altitudes and drive positive customer and business results.
This role is remote from the US or Canada.
Who You Are

• Customer-centric: You know how to balance the needs of customers with that of the business. You understand how to use storytelling and the craft of design to build cross-functional alignment toward a customer-centric experience.
• Thrive in ambiguity: You tackle problems with grit and determination, applying systems-thinking to proactively drive conversations forward.
• Insist on focus: Skilled in strategic thinking, able to set clear goals for your team and projects, impacting key business metrics.
• Compete on creativity: You pursue bold ideas and take risks, challenging the status quo and questioning constraints to imagining new futures that unlock holistic experiences for our customers.
• Systematic thinker: A deep penchant for systems thinking. Passionate about turning complex ideas, requirements and user needs into delight, scalable design solutions.

You Have

• 7+ years of experience in design management both leading and building product design teams of between 5-15 people.
• Extensive experience working on teams that build core experiences with customers or zero-to-one projects.
• Demonstrated impact on product strategy and user experience in previous roles, preferably within tech or financial services.
• A portfolio showcasing experiences you've designed for varying platforms and devices (iOS, Android, Responsive Web, etc).
• Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
• Outstanding UX capabilities and strong visual design competency, including visual, UI/UX, and systems-design.
• A passion for an iterative process. You think fast on your feet, come up with solutions to important situations, are swift to make decisions and take calculated risks.
• Excellent communication and storytelling skills, as well as the ability to align teams and stakeholders around a shared vision.
• A growth mindset, proactively seeking out opportunities to improve, always searching for new knowledge and ideas. You experiment, learn from failure, and iterate.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$228,700 - $343,100 USD
Zone B:
$228,700 - $343,100 USD
Zone C:
$228,700 - $343,100 USD
Zone D:
$228,700 - $343,100 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, and TIDAL, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.