Senior Manager, Strategy and Operations

Senior Manager, Strategy and Operations

https://www.vetavirtual.com/

Our Core Values 🎉:

Execution Excellence: Coordination, meticulous planning, and effective communication drive our success.

Growth Mindset: We value open-mindedness, self-awareness, and continuous learning.

Fearless Integrity: Courage, transparency, and stepping outside our comfort zones define us.

Compassionate Connection: Emotional intelligence, clear communication, and understanding build our culture.

Reliability and Trust: Trustworthiness and reliability are key to our collective achievement.

About Us 🌐:

Veta Virtual is a rapidly growing company that is redefining the traditional virtual receptionist industry. We are actively seeking energetic and passionate people who are eager to learn and grow. We aim to change how businesses work by streamlining how they interact with their customers. Veta Virtual was founded in 2021 and is currently growing triple digit year over year. We have been a bootstrapped company since day 1, which has allowed us to be nimble and scale on our own terms without external pressures. This has allowed us to grow our team even despite the challenging environment. Our mission is to make a long-term positive impact with sustainable business practices.

Why People Choose Veta 🥇:

We make our customers and clients ridiculously happy.

Companies have a tough time handling lots of business ops tasks like phone calls and other client interactions, and we're here to help. We make communication smooth and easy. What has allowed us to grow and beat out our competitors is our ability in providing flexible and compassionate service that seamlessly extends the capabilities of our clients, and ultimately makes our client’s customers extremely happy. If you're excited to be part of a company that's trailblazing a new path in a stale industry and want to immensely grow your skills and career, Veta Virtual is the place for you!

Who You Are 👍:

Do you want to influence major strategic business decisions or direction at a company? We are seeking a strategic and results-driven strategy and operations talent who excels at leading and optimizing business processes to drive growth and efficiency. You have a successful track record of scaling high-growth organizations' business operations and have had a direct hand in their success. In this role, you’ll be responsible for overseeing the successful implementation of key strategic initiatives, ensuring alignment with our company’s goals, and managing operations to enhance our service delivery. You will lead cross-functional teams, solve complex challenges, and work closely with senior leadership to develop and execute plans that drive long-term success. Your ability to anticipate challenges, create solutions, and foster collaboration will be crucial to your success. This role has the potential to grow and manage your own team as we scale. If you have a talent for turning strategy into action and ensuring operational excellence, we’d love for you to join us!

What You'll Do 💻:

• You’ll be a trusted leader and advisor working closely with the CEO and COO, turning our roadmap into action, and significantly increasing the effectiveness of our time, information, and decision-making capabilities.
• You’ll be leading the execution of the company’s highest priorities across various teams while working on long-term special projects and strategic initiatives, such as leveraging AI workflows to optimize our operational efficiency.
• Develop, implement, and improve frameworks for company-wide and team-specific goal setting and measurement in line with the company vision and strategy.
• You’ll be responsible for staying on top of industry and market trends using various research methods.
• Identify inefficiencies in workflows and processes; recommend and implement improvements.
• Support the CEO and COO in responsibility chart management, including hiring, recruiting, and onboarding top talent.
• Plan for the continued growth of the company by identifying talent gaps and help recruit top talent to strengthen our team.
• Analyze data and metrics to inform strategic decisions and project planning.
• Lead and execute technology management process, including initial calls, pricing, negotiation, tech assessment, present results, and training.

About you ✏️:

• A minimum of 5 years of experience in management consulting, corporate strategy or business operations and finance is required.
• Bachelor’s degree in Business Administration, Management, or related field.
• Experience in leading and managing a team with direct reports
• Direct client-facing experience, with exceptional communication, listening, and negotiation skills, and the ability to convey complex information clearly.
• Have extremely strong project management skills with a proven track record of delivering successful initiatives. Budgeting, forecasting, and developing innovative insights and trends from disparate datasets.
• Extreme attention to detail and excellent analytical, problem-solving, and organizational abilities.
• Varied experience in business and operational development, with enthusiasm for identifying and addressing structural gaps.
• Proficiency in managing OKRs and KPIs, using metrics to drive performance and support key decisions.
• Experience with technology vendor selection, pilot and implementation process
• Adaptability to wear multiple hats, viewing challenges as opportunities, and thriving in a fast-paced environment. Excitement about developing a structure where it is lacking.

Nice To Have 😀:

• Overall, we are looking for a breadth and depth of experience. Your specific skill set is less important than the desire to push yourself to exceed your own expectations diligently.
• Experience in a tech-enabled service business
• Any technical or subject-matter expert competencies are highly desirable.

What's In It For You 🎁:

• Base Compensation: A compensation package with a base salary between 130-150K CAD
• Additional Compensation: Performance bonus based on individual and company performance. Additional incentives are available after a tenure of 1 year.
• Paid Time Off: We offer a 15-day minimum paid time off and unlimited unpaid time policy as we believe that rest and rejuvenation are key for high performance.
• Remote Work Environment: Enjoy the flexibility of being fully remote, and access to company HQ in Toronto for occasional business meetings and company events. Preference for individuals within commuting distance of Toronto, but not mandatory.
• All-Star Level Exposure: Ability to work with an all-star leadership team to expand your experience and catapult your career to the next level.
• Career Growth Opportunities: We prioritize promoting from within, allowing dedicated individuals to move into leadership or specialized roles based on their skills and interests. This is a director-track position, with the potential of running your own team/department in 2 years.
• Learning and Development: We encourage continuous learning to our staff by providing access to various training programs, workshops, and courses. We encourage our team to broaden their skills and knowledge, which can lead to more responsibilities and diverse project engagements.
• Performance Recognition: We recognize and reward exceptional work. Regular performance reviews and feedback sessions are conducted to ensure professional development.
• Regular Team Events: Our Culture Committee hosts company-wide events and regular team events designed to foster connections between team members.