Job Description:
Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.
The Role:
We are seeking a Senior Manager, Performance Marketing to lead marketing measurement and performance optimization across Kobo’s global marketing organization.
This is a highly strategic and hands-on role responsible for support our performance marketing strategy and how this strategy is measured, understood, and optimized across acquisition, retention, CRM, ecommerce, subscriptions, and lifecycle marketing.
The ideal candidate combines deep performance marketing and analytical expertise with strong commercial acumen, translating complex data into actionable marketing decisions that improve customer acquisition efficiency, retention, conversion, and lifetime value.
Key Responsibilities
Lead Marketing Measurement Strategy
- Own the end-to-end marketing measurement framework across the customer lifecycle, from acquisition through retention and re-engagement
- Develop and evolve attribution models to better understand channel contribution and optimize investment allocation
- Partner with the Senior Director on media mix modeling, incrementality testing, experimentation frameworks, and marketing performance diagnostics
- Establish marketing KPI frameworks across paid acquisition, CRM, ecommerce conversion, subscription health, retention, churn, customer lifetime value, and ROAS
Drive Performance Optimization
- Partner closely with media, CRM and ecommerce teams to identify performance gaps and growth opportunities
- Analyze funnel performance across paid media, site conversion, checkout, onboarding, subscription flows, and retention journeys
- Support budget allocation, scenario planning, forecasting, and performance investment decisions
Insight Delivery
- Deliver clear, executive-ready dashboards, reporting, and performance storytelling
- Translate complex data into concise recommendations for leadership and crossfunctional stakeholders
- Proactively surface trends, opportunities, and risks
- Build a culture of data-driven decision making across the marketing organization
Cross-Functional Leadership
- Partner with product, data engineering, BI, finance, growth, and executive leadership to align business metrics and measurement frameworks
- Work with technical teams to ensure analytics implementation, tagging integrity, attribution quality, and data governance
- Champion consistency in measurement across channels, teams, and regions
Skills & Experience
Required Experience
- 8+ years in marketing analytics, growth analytics, performance marketing analytics, ecommerce analytics, or related roles
- Proven experience leading marketing measurement strategy in a digital consumer business
- Deep expertise in acquisition, retention, ecommerce conversion and lifecycle performance
- Experience working across subscription, ecommerce, or high-growth digital business models
Technical Expertise
- Hands-on experience with:
- Google Analytics 4
- Google Tag Manager
- Paid media platforms (Google Ads, Meta, DSP/programmatic platforms)
- Attribution and measurement tools (including SuperMetrics)
- CRM and lifecycle marketing platforms
- Experimentation / A/B testing platforms
- BI / visualization platforms (Looker, Tableau, Power BI, or equivalent)
- SQL and advanced data analysis
- Subscription, ecommerce, and cohort analytics tools
Strong understanding of:
- Multi-touch attribution
- Media mix modeling
- Incrementality testing
- Customer lifetime value modeling
- Cohort analysis
- Churn analysis
- Funnel optimization
- Marketing forecasting and scenario modeling
Leadership & Soft Skills
- Strong executive communication and storytelling skills
- Ability to influence senior stakeholders through insight and commercial thinking
- Strategic mindset with strong business acumen
- Highly collaborative cross-functional leadership style
- Comfortable moving between strategy and execution
- Strong problem-solving orientation with a bias for action
Why This Role Matters
This role will be critical to helping Kobo scale efficiently by improving how we
measure performance, understand customer behavior, allocate investment, and
optimize the full customer lifecycle. Success in this role will directly impact
acquisition efficiency, retention performance, customer lifetime value, and overall business growth.
The Perks:
- Flexible hours and hybrid remote working environment
- Subsidized in-office lunches
- Four extended long weekends in the summer
- Full benefits starting from your first day
- Paid Volunteer days, unlimited sick days, and 3% RRSP matching
- Work From Anywhere Program for up to 3 months (90 days)
- Lifestyle spending account
- Talent and development training budget
- Free Kobo device + free weekly e-book or audiobook
- Weekly Kobo Spark sessions
- Maternity/paternity leave top up
- Dog friendly office
About Rakuten Kobo Inc.
Rakuten Kobo Inc. is the world’s digital bookseller created by and for booklovers. Owned by Tokyo-based Rakuten Group, Inc. and headquartered in Toronto, Rakuten Kobo’s millions of worldwide users can read anytime, anywhere, and on any device. With a mission to make reading lives better for all, Rakuten Kobo connects readers to stories using thoughtful and personalized curation of eBooks and audiobooks, and the best dedicated eReaders and apps for reading. With the singular focus of making reading lives the best they can be, Kobo’s open platform allows people to fit reading into more moments in their busy lives. To learn more about Rakuten Kobo, visit www.kobo.com.
Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.
Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.
#RKIND
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.
As part of our Rakuten interview process, we encourage applicants to use their own words, rather than AI-generated content. Tell us your story in a way that's personal and authentic.
Rakuten would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.
Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/
At the time of posting, Rakuten expects the Compensation (base salary + discretionary bonus) for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for stock options, health, vision, dental insurance, RRSP matching, Personal Time Off (PTO), Volunteer Time Off (VTO), and other employee benefits as the company implements.
CAD $97,020.00 - 147,020.00 annually
Rakuten Kobo Toronto, Ontario, CAN Office
150 John St, 5th Floor, Toronto, Ontario, Canada, M5V 3E3,
