Jobs at Rakuten Kobo

Lead day-to-day vendor/ODM communication, procurement, order fulfillment, and reverse logistics. Analyze demand, inventory, and NRE costs, build Excel-based supply models, track POs, validate invoices/returns, drive process improvements, and support vendor onboarding and performance management to optimize global supply chain operations.

Provide front-line triage and resolution for inbound ebook and audiobook tickets from publishers, authors, and internal teams. Investigate metadata/content processing failures, collect and report ticket metrics, generate catalogue reports using SQL or CMS, maintain process documentation and help articles, and support ad-hoc projects and policy reviews for Kobo Writing Life and content operations.

Six-month UX internship at Rakuten Kobo supporting the User Experience team. Participate in research, problem discovery, collaborative ideation, and execution of design assets. Gain hands-on experience using professional design tools (Figma) and receive mentorship and feedback from senior UX practitioners.

The Fraud Analyst will monitor fraud detection engines, analyze trends, create custom rules, and collaborate with stakeholders to reduce fraud risk.

Lead marketing measurement and performance optimization across acquisition, retention, CRM, ecommerce, subscriptions, and lifecycle marketing. Build attribution and KPI frameworks, run media mix and incrementality testing, analyze funnel and cohort performance, support budget allocation and forecasting, deliver executive dashboards and insights, and partner cross-functionally to ensure tagging integrity, data governance, and consistent measurement.

Contract Supply Chain Analyst responsible for day-to-day supply chain and reverse logistics operations: RMA processing, PO and shipment management, production scheduling support, inventory reconciliation, billing verification, vendor and 3PL coordination, process documentation, KPI reporting, and continuous process improvements while supporting product launches and stakeholder communications.