Senior Manager, EBM Platform Operations

Company: CGL
Department: Digital and Advisor Technology
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world.  Our Digital & Advisor Technology team uses the same state-of-the-art technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done.  The best part is that you will work with people that care passionately about you, our clients, our company and our higher social purpose.

The Sr Manager, EBM Technology Operations is a leadership role focused on ensuring the safety, soundness, and smooth operations of all applications across the entire EBM technology platform portfolio. A primary goal of this role is to improve the overall resiliency of our mission critical applications, minimize any potential disruptions, enabling our clients with best-in-class digital tools and capabilities when serving our customers and partners.

• Shared accountability with project teams, infrastructure and vendor partners to ensure technology currency of our applications and infrastructure.
• Accountable for assessing, planning, and executing regular application and system upgrades to ensure the safety and soundness of our platform.
• Accountable for the resiliency and smooth operation of all in-scope EBM Technology applications.
• Accountable for the development, execution, and ongoing improvements to incident management, problem management processes and their integration with enterprise, business, and vendor support processes pertaining to EBM Technology applications.
• Coordinates with Solution Designers, Vendor Partners, Development and Infrastructure teams to ensure the operational readiness, including completeness and sufficient depth of all technology design and operational documentation.
• Regularly review the criticality of applications, actively maintain disaster recovery plans.
• Accountable for envisioning, planning, implementing, and operating proactive monitoring tools and capabilities to enable early detection and early intervention of potential problems, and ensure overall resiliency of the platform.
• Accountable for designing, developing, and maintaining operational dashboards to identify operational gaps, trends, and to inform investment decisions.
• Shared accountability with business AMTB (Actively Manage The Business) partners to ensure the assessment, prioritization, and implementation of ongoing enhancements to our applications.

• Expert knowledge operating and/or developing large complex and heterogeneous systems and applications.
• Working knowledge of modern Site Reliability Engineering (SRE) tools and capabilities
• Proven experience in software development and operations in large complex shared services environment.
• Strong analytical, planning, and organizational skills
• Self-starter with fine-tuned problem-solving skills.
• Ability to effectively prioritize and balance between competing priorities.
• Experience working with both in house teams and vendor experts.
• Project management experience would be considered an asset
• Working knowledge of Digital or EBM Technology would be considered an asset

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary range $114,021 - $164,000+

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

​Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.