Senior Manager, Customer Success - PSO

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health's Employer Solutions supports the health and wellbeing of over 35 million lives worldwide. We're committed to building the healthiest workplaces on the planet by offering employers a comprehensive range of services including EAP, primary care, virtual care, preventive health, wellness, mental health, occupational health, and executive health. We foster an innovative and collaborative work environment that supports your personal and professional growth. We value individuals and teams who bring passion and a commitment to excellence. Join us and thrive.
What you’ll do
As a Customer Success Executive, you will serve as the relationship lead for TELUS Health's most significant and complex partnerships. You will be the connective tissue between TELUS Health and carrier partners navigating a sophisticated partner ecosystem, mobilizing internal stakeholders across multiple functions, and driving a shared agenda with clarity, diplomacy, and precision. This is an exceptional opportunity for a highly energetic, trusted relationship builder who thrives in a collaborative and fast-paced environment.

Responsibilities

Strategic Partner Relationship Management

• Serve as the primary point of contact for large, complex carrier partner relationships while maintaining the highest level of client allegiance by developing relationships at all levels within the client organization
• Develop a thorough understanding of partners’ business model, strategic priorities, and cultural dynamics to position TELUS Health as an indispensable long-term partner
• Act as a trusted advisor, proactively identifying opportunities to deepen partnerships and address emerging challenges before they escalate.

Project Management & Cross-Functional Leadership

• Own end-to-end coordination of multiple concurrent partner initiatives managing milestones, risks, and stakeholder alignment at every stage
• Influence without direct authority to drive outcomes
• Partner with Senior Leadership to surface key risks and secure the resources and decisions needed to advance the partnership.

Communication, Governance & Growth

• Craft and deliver clear, compelling communications tailored to audiences from operational working groups to C-suite executives.
• Establish and maintain a robust governance practices, standing meetings, reporting cadence, and escalation protocols.
• Analyze partnership performance data, translating insights into strategic recommendations
• Support proposal development and re-tendering processes; identify opportunities to expand product utilization and uncover new areas of mutual value.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.