Senior Manager, Business Relations - Archives and Metadata Solutions (T & I) (Telework/Hybrid)

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Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. 
 
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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Behind the scenes, but ahead of the curve: help us develop the next-generation public service media organization.

Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology and infrastructure. We are the people that make stuff work. We make connections between media content, systems, people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology — not just in Canada but around the world. Today, we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force, and we are the team making it happen.

This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

Your Mission

Reporting to the Senior Director, Business Relations, you will be responsible for applying your product management expertise to define your clients’ product evolution strategy in line with the business unit vision, help develop the business strategy, and maintain client relationships for the portfolio under your purview. You will significantly influence your clients’ business strategy from a technology perspective.

Your product management, staff management and leadership skills will be required to supervise an in-house team (hiring, monitoring, coaching, etc.) and outside consultants, including planning/coordinating team activities.

Your wide-ranging knowledge, sound judgment and analytical acumen will allow you to guide product evolution decisions and activities. Archive & Metadata solutions include [but is not limited to] Media Asset Management, Archives, Databases, and Taxonomy Systems.

You will also manage relationships with stakeholders from all corporate departments and understand CBC/Radio-Canada’s strategy to ensure that product evolution is strategically aligned. You will be responsible for organizing and participating in the governance of applications related to the product portfolio under your purview, including accountability for product delivery, maintenance and service levels.

Main responsibilities:

Product Portfolio Management

• Define the product evolution strategy in line with your clients’ vision for the business unit.
• Manage client relationships: Prepare for and attend meetings with various clients (via governance committees) to identify business priorities for product evolution as well as for managing technology risk.
• Ensure that data security and integrity requirements are met.
• Track compliance with service level agreements by monitoring pre-established control measures.
• Assist in developing modern IT strategies/technologies to optimize business value delivery.
• Negotiate long-term contractual agreements with service providers.
• Manage contracts and business relationships with external product and service providers.
• Develop procedures for communicating with the technology components in order to optimize solution delivery.

Strategic and Capacity Planning

• Assess all client business needs (including business cases and feasibility studies).
• Align technology needs for all business lines to help them achieve their objectives.
• Determine key strategies for improving the technology delivery model.
• Improve communication among all technology groups to promote an effective delivery model for the business community.
• Develop and maintain roadmaps and strategic plans under your responsibility to feed into annual financial planning and manage technology risks.
• Develop business cases and feasibility studies, including cost/benefit analyses.
• Participate in defining the annual software-update plans, based on business priorities and technology risks.

Project Management

• Determine the project mandate: Identify business needs and set expectations and possible responses. Choose the action plan, determine the size of the project, assess risks, impacts and limits Once the framework is defined, determine project objectives.
• Determine the necessary human, financial and technical resources jointly with management.
• Validate, with all players involved, the various project development phases so as to ensure compliance with initial objectives; determine and take corrective action as needed. Find solutions to issues and constraints, escalating unresolved issues as needed.
• Advise, guide and provide business expertise to others during the planning and development phases of projects.

Management and Administration

• Hire and manage in-house and external resources to fulfil the departmental mandate.
• Manage permanent and temporary employees, including objective setting, performance reviews, compensation, training and development.

Please note that this position will ideally be based in Toronto.

We are looking for a candidate with the following:

Knowledge

• Bachelor’s or master’s degree in business data processing, with ten years’ experience in: Personnel management, Product management.
• Hands-on experience in product governance, accountability and service level management.
• Five or more years’ experience in a MAM environment, including at least 10 years in a management position.
• Familiarity with trends related to MAM, DAM & PAM and other archive systems – essential.
• Deep familiarity with product portfolio management (strategy, technology watch, trends, etc.).
• In-depth knowledge of business and technology-solution analysis.
• Excellent project management knowledge.
• Bilingualism (French and English) is required for this position.
• Ability to work well to tight deadlines and on multiple initiatives simultaneously.
• Strong teamwork skills and client focus.
• Excellent interpersonal and communication skills to create an environment of trust.
• Outstanding leadership, influencing and conflict management skills to handle complex situations.
• Knowledge of the media industry an asset.

Interpersonal and Communication Skills

• Excellent communication and interpersonal skills, along with the ability to deal with people at all levels of the Corporation and external/internal clients on behalf of the Executive Director, exhibiting high-quality written and verbal communication skills as well as diplomacy to deal effectively and efficiently with difficult situations.
• Tact, diplomacy and flexibility to effectively handle difficult situations, and discretion is needed to perform your duties confidentially.
• Highly developed ability to grasp issues and think strategically; strong interpersonal, leadership and team-playing skills; and the ability to synthesize, think critically and make complex issues understandable.
• Innovative approaches must be taken to complete the required work in a limited environment and with the cooperation of others. You must possess excellent judgment, along with the ability to manage a multitude of priorities and meet deadlines.

Candidates may be subject to skills and knowledge testing.
 

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:  

• A mandatory Criminal record check. 

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected].
 
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

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