Senior Manager, Advisor Learning & Development

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking to fill an opening for a Senior Manager, Advisor Learning & Development, to join our Learning and Development team.

In partnership with the Director, Learning and Development, the Senior Manager, Advisor Learning & Development is responsible for leading a small team and personally contributing to the design, development, and delivery of high-impact learning programs for our Credit Union Advisors and their teams. This is a player/coach role that blends hands-on curriculum and facilitation work with people leadership to build technical capability and sales effectiveness required to deliver comprehensive wealth advice to members.

You will apply modern adult learning methodologies and leverage the LMS and learning technologies to create practical, engaging experiences that improve learner confidence, accelerate time to proficiency, and support knowledge transfer. Through strong partnership with internal partners, you will translate learning needs into prioritized plans, measure outcomes, and continuously improve programs that enhance advisor and client experience.

Key partnerships: You’ll work closely with Credit Union Wealth Leaders, Sales Enablement, Relationship Directors, Compliance/Registrations, Service Centre and Operations teams, and internal project/change partners to ensure learning is relevant, compliant, and adopted.

Success looks like: strong participation rate in non-mandatory programs, faster advisor proficiency, improved learner satisfaction, measurable reductions in errors (e.g., NIGOs/not-in-good-order) and avoidable Service Centre escalations.

As oneaviso: 

• We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

• We Dare –You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

• We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

• We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

• Lead end-to-end design, development, and delivery of the advisor curriculum (hands-on), including scoping learning objectives, understanding target audiences, determining delivery approaches, and producing required learning assets
• Own the ongoing lifecycle and governance of Academy programs and resources (e.g., reference guides, newsletters, technical papers, articles, process maps, best practices, FAQs), ensuring content remains current based on feedback, satisfaction results, and regulatory/operational changes
• Continuously improve learning experiences by identifying and implementing enhanced delivery techniques and modalities (virtual/in-person/self-directed), leveraging learning technologies, and measuring effectiveness
• Lead and coach a team of learning professionals (player/coach): set goals, assign and prioritize work, provide feedback and development support, and remove roadblocks to deliver high-quality learning solutions
• Act as a learning consultant to internal partners: conduct intake, diagnose needs, translate requirements into prioritized learning plans, and use performance indicators (e.g., market trends, NIGO/not-in-good-order and escalation themes) to recommend solutions that improve individual and organizational performance
• Ensure learning programs and materials adhere to compliance and regulatory requirements for training licensed individuals across our credit union partners

Your experience and skills:

• A post-secondary degree in an associated field of study; Business, Education, Accounting etc. is preferred.
• 5+ years of progressive experience in adult education / learning & development in the financial services industry
• 5+ years of experience in financial planning/advisory or a related financial services role is preferred
• 3–5 years of experience in a people management role with demonstrated success
• Experience assessing needs and designing and developing learning programs using modern learning techniques
• Knowledge of LMS capabilities to recommend delivery strategies and create engaging end-user experience
• CFP, QAFP or PFP (or equivalent) is preferred
• Experience with Articulate 360 eLearning design tools, Learning Management software, and Knowledge Management tools is preferred
• Ability to manage projects within prescribed timeframes and budgets.
• Proven ability to build strong relationships and communicate effectively with employees at all levels
• Ability to manage competing priorities and thrive in a fast-paced, complex environment
• Proven analytical/problem-solving skills to interpret data, identify implications, and provide recommendations and solutions
• Change management experience and/or certification is an asset
• Fluent communication skills in English are required and bilingual skills in French are an asset

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $120,000 - $140,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.