Senior IT Manager

About Felix:

Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. Felix provides online treatment, prescription delivery and ongoing care across a growing range of categories such as mental health, sexual health and daily health.

In just 5 years, we have expanded to treat over 17 common healthcare categories, enhanced our diagnosis solutions with integrated lab testing and expanded our pharmacy network to ship to almost every province in Canada.

Over this time, Felix has delivered 24 quarters of consecutive growth in both revenue and profit, making it one of Canada’s fastest growing tech companies. But more importantly, over 1 million Canadians trust Felix Health for their everyday healthcare needs.

Overview:

We are seeking a skilled and proactive Senior IT Manager to oversee the technology operations of Felix. This will include managing and maintaining on-prem pharmacy software systems, company-wide software tool administration, IT budgeting and IT asset lifecycle management. This role supports two physical pharmacy locations (Toronto, Vancouver) and ensures the reliable operation of over 100 software tools critical to daily business functions.

Location: Remote-first role, with some onsite time at our pharmacy locations. Greater Toronto Area is preferred.

Key Responsibilities:

• Oversee the day-to-day IT operations across our two pharmacy locations, ensuring minimal downtime and optimal performance.

• Manage and maintain the Kroll by Telus pharmacy management software, including troubleshooting, user support, updates, and integration with other systems.

• Administer and support a portfolio of over 100 software tools used across the Felix organization, ensuring compliance, licensing, and efficient usage.

• Collaborate with vendors and service providers for software procurement, maintenance, and support.

• Develop and manage IT budgets, including expense tracking, forecasting, and cost optimization strategies.

• Implement and maintain IT policies, procedures, and best practices to ensure data security, regulatory compliance, and system reliability.

• Lead small-scale IT projects including software rollouts, upgrades, and migrations.

• Provide technical support and training to staff as needed.

• Monitor and report on IT performance metrics and continuously seek improvement opportunities.

• On-prem Systems Administration

  • Install, configure, maintain physical Windows servers and Pharmacy terminals

• On-prem and Virtual Database Administration

  • Windows SQL Server 2019

  • Maintain replication between sites (pharmacy, aws)

• On-prem Networking Hardware

  • Configure & maintain software-defined (Meraki) routers, switches, firewall appliances, vpn connectivity
    

Qualifications:

• Proven experience as an IT Manager or similar role, ideally in a technology company

• Experience managing a diverse set of software tools and systems.

• Solid understanding of IT infrastructure, networking, and security.

• Budget management and forecasting experience.

• Excellent problem-solving, communication, and organizational skills.

• Ability to work independently and collaboratively across multiple teams and locations.
  

Preferred Qualifications:

• Startup or mid-size technology company leadership experience

• Degree or diploma in Information Technology, Computer Science, or a related field.

• Certifications in IT service management (e.g., ITIL), networking, or relevant software platforms.

• Working knowledge of Kroll by Telus Pharmacy Management Software

• Cisco Meraki Cloud Networking

• Terraform

• Tailscale

• Google Workspaces

• Amazon AWS

• Apple MDM / Kandji

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing [email protected].