Senior FX Analyst, Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Global Money Operations (GMO) provides back office support for Payment Product Services, FX/MM settlement, and Investigation capabilities for corporate, government and institutional clients around the world. As a Senior FX Analyst, you are accountable for timely and accurate handling of trade settlement/confirmation and account activities of all trade details/ instructions and the processing debit/credit of the clients account to ensure customer satisfaction and avoid any losses. This includes responding to complex queries or complaints from sensitive FX Online clients, the verification and release of payments to clients within specified timelines to ensure accuracy of information and timely processing of payments for customer satisfaction. Monitor all queues in the control and settlement processing systems (WSS) and advise appropriate business partners daily of unconfirmed/pending and NSF trades during the business day to prevent losses.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Due to the nature of this role, a criminal record check will need to be completed at least annually for the purpose of enhanced screening.

Please note, a preferred candidate has been identified for this opportunity, however all interested are encouraged to apply.

How You’ll Succeed

• Analytical skills- You will  handle complex trade reviews, settlements, confirmations and balancing coins activities accurately and respond accordingly to ensure customer satisfaction

• Detail Oriented/ Teamwork- The job requires high level of accuracy and efficiency.  This includes verifying prior to releasing payments in a timely manner. You will also have a "one team" mentality and be willing to adapt and cross train in multiple areas within the department.

• Communication - Strong communication skills, both verbal and written, to clearly articulate facts and recommendations when presenting instructions, ideas and solutions.

Who You Are

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You can demonstrate experience in liaising with Trade Support, IT, Front Office, to resolve all trade breaks. Understand the front-to-back process workflow and the impact of the function's activities on the downstream process; possess knowledge of internal CIBC systems and applications, as applicable to own unit (e.g. IWS, SWIFT, WSS, IBTSS,COINS,ECIF,FXPORTAL, RIGHTFAX)

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Employment Type

Weekly Hours

Skills