Senior Engineering Manager - AI Agents

Responsibilities

• Lead, inspire, and grow a distributed engineering team, fostering a culture of high trust, psychological safety, and intellectual curiosity.
• Develop engineering talent through effective coaching, mentorship, and performance management, with a focus on growing senior and staff-level engineers.
• Own the end-to-end delivery and operational excellence of the AI platform, ensuring AI systems are reliable, safe, and performant in production.
• Partner with Product, Design, and other cross-functional leaders to set a clear vision, prioritize roadmaps, and align a long-term strategy that optimizes for the entire organization.
• Be a key voice in shaping CaptivateIQ's broader AI strategy, informing how AI capabilities are adopted and integrated across the product.
• Provide technical leadership and direction by setting architectural guardrails and guiding major technical decisions without being a direct code contributor.
• Drive AI adoption standards and best practices that enable product teams across the company to build AI-powered features using the platform your team provides.
• Staff projects strategically and plan for long-term headcount and recruiting needs to set the organization up for sustained success.

Requirements

• Extensive software development experience as an individual contributor, and a proven track record as an Engineering Manager leading distributed software engineering teams.
• Hands-on experience building and shipping AI-powered products in production — LLM orchestration, agent frameworks, or applied ML systems. You understand the unique engineering challenges of AI systems (evaluation, non-determinism, cost, latency) and can guide teams through them.
• Broad understanding of the state of the art in AI, LLMs, and applied LLM systems. You stay current with the latest developments, know what the industry has to offer, and bring that context to every strategic and technical decision.
• A strategic thinker, comfortable setting technical vision over a 6-12 month horizon and managing a complex portfolio of projects.
• A strong product sense and a proven track record of delivering high-quality results across the full product lifecycle, with the ability to connect technical investments to customer and business outcomes.
• Proven ability to influence technical direction beyond your own team — you've shaped how other teams build, not just your own.
• A track record of hiring and developing senior talent, with a passion for helping engineers advance their careers.
• Exceptional interpersonal and written communication skills, with a proven ability to collaborate effectively with cross-functional partners in a remote-first environment.
• High sense of ownership and a strong growth mindset; you are a collaborative, humble learner who can adapt strategy when the landscape shifts or results aren't moving the needle.

Bonus points

• Experience leading AI platform or internal developer tools teams that serve other engineering teams as customers.
• Hands-on experience with LLM orchestration frameworks, MCP integrations, or agent SDK design.
• Background in building AI evaluation and observability infrastructure.
• Experience in B2B SaaS, particularly in enterprise software with complex domain logic.
• Familiarity with Python/Django tech stack.
• Familiarity with sales performance management, incentive compensation, or adjacent enterprise domains.

Benefits

• Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
• Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.
• Annual Stipends: Dedicated funds for your professional development and caretaking needs.
• Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.
• Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
• Premium Tools: The latest Apple hardware to empower you to do your best work.
• Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.

Notice to Prospective Candidates

• Only emails from @captivateiq.com should be trusted.
• We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
• Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc. 
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
• Ask candidates to make a payment in order to be considered for a position.
• Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
• Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.
• Participate in an on-call rotation to provide after-hours support, ensuring timely resolution of critical issues and maintaining system uptime.