Leads the corporate ISO 9001 quality management system, Intelex administration, internal audit program, management reviews, non-conformance processes, quality documentation, training, and continuous improvement initiatives. Manages the Quality team, including recruiting, coaching, performance management, and coordination of Quality Analysts and Champions. Oversees harmonized quality processes, French documentation integration, and financial aspects of the Quality and Continuous Improvement department.
SUMMARY
KEY DUTIES & RESPONSIBILITIES
The Senior Corporate Quality Manager manages all aspect of maintaining ISO 9001:2015 Quality Certification. This role is responsible for the administration of Intelex, support and training to all team members, managing the Quality Designate and Champion network, and the management of the Quality Team. This role forms a key leadership role in the Quality and Continuous Improvement department.
KEY DUTIES & RESPONSIBILITIES
People Leadership
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically these responsibilities include but not limited to:
- Full involvement with recruiting talent
- Provides mentoring, coaching and guidance to all team members
- Objectively recommends compensation adjustments
- Manages all aspects of performance
Quality Management
- Responsible for all aspects of the ISO 9001 Quality Management System
- Responsible for all aspects of strategy, management and execution of Intelex System Administration, managing the CI cycles with Intelex, and developing system configuration skillset within BGIS
Audit
- Create and manage the internal audit program end to end
Internal Processes
- Responsible for the Management Review Process
- Responsible for the continued development of the BGIS non-conformance Process
- Develop and manage the Training Program for Intelex.
- Assigns Quality Analysts to conduct training sessions, lunch and learns etc.
- Continues to develop the curriculum and its implementation through direct reports
- Responsible for setting up the French Quality Processes to input French Documents into Intelex
- Review and approve all Quality Documentation to ensure relevance and that items are up to date.
- Manage the Harmonized Systems Policy QMS 105 00, and ensure adherence to the Harmonization Process QMS 214 00, Run the Harmonization Meetings
- Become engaged in the Financial aspects of running Quality & CI Department
KNOWLEDGE & SKILLS
- University Degree with 10 years demonstrated experience
- ISO 9001:2015 Quality Standard Certification
- Lead Auditor Certification
- Strong communication skills
- Strong writing skills
- Strong people management
- Attention to detail
- Process orientation
- Continuous Improvement Mindset
- Lean Six Sigma experience
#LI-HG
BGIS Markham, Ontario, CAN Office
Markham, Canada
BGIS Hamilton, Ontario, CAN Office
Hamilton, Canada
BGIS Mississauga, Ontario, CAN Office
Mississauga, Canada
BGIS Toronto, Ontario, CAN Office
Toronto, Canada
BGIS Whitby, Ontario, CAN Office
Whitby, Canada
Similar Jobs
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Leads the technical strategy, roadmap, architecture, and global delivery of cloud-native Core Network User Plane sub-services. Oversees engineering practices including CI/CD, SRE, DevOps, security, compliance, scalability, reliability, and cost efficiency across incubation, trials, commercial deployment, and scale-up. Builds engineering culture, establishes ways of working and performance metrics, and collaborates with global leadership, architects, engineers, and SRE teams to deliver customer-centric telecommunications products.
Top Skills:
3Gpp4G/5G Core NetworksAgileAWSAzureCi/CdCloud-Native ArchitectureDevOpsDistributed CloudDpdkEbpfEdge ComputingGCPHyperscalersPublic CloudSite Reliability Engineering (Sre)Sr-IovTraffic SteeringUpf
eCommerce • Fashion • Retail • Sales • Wearables • Design
Leads store operations for Kate Spade New York, supporting sales performance, customer experience, team development, and achievement of business goals. The role requires strong interpersonal skills, strategic agility, creativity, customer focus, and the ability to provide feedback and build effective teams. Candidates must regularly lift 25 pounds, occasionally lift up to 50 pounds, and maneuver throughout the sales floor and stockroom.
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead Data Scientist analyzing global fraud data to identify patterns, develop predictive models, and prevent payment fraud. The role builds fraud-related products and services, extracts insights from large datasets, collaborates with stakeholders, and presents findings to management and clients. Required skills include Python, Spark, complex data queries, and advanced data analysis. Experience with agentic AI systems and Unix is preferred, along with payments or fraud expertise.
Top Skills:
SparkLlm-Based AgentsPythonUnix
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
