Senior Consultant, Process Optimization

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

In this role, you will provide frontline expertise on various operational and change activities while offering input on requirements, impacts, risks, solutions, and sprints. You will collaborate closely with leadership and key partners to improve processes and support operational excellence priorities. Additionally, you will design processes and client journeys, assess client and stakeholder impact, and implement recommendations to simplify operations. As an advocate for the frontline, you will leverage your knowledge of banking center processes to identify and implement improvement recommendations. You will also identify and execute process improvement initiatives across the bank, working with business partners to achieve objectives through process improvements, digitization solutions, and capacity management. Utilizing process engineering methodologies and project management tools, you will guide and motivate teams toward achieving their goals. Furthermore, you will monitor meetings with large groups of stakeholders to reach desired outcomes and promote good relationships among team members.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Process Optimization - Passionate about introducing meaningful change while considering regulatory environments and required controls.

• Innovative Problem Solver - Identify and develop creative solutions that positively impact frontline employees.

• Project Management - Structure ideas and engage others to deliver projects on time, within budget, and to quality standards. Understand project management tools and methodologies to plan and prioritize work effectively.

• Collaboration & Communication - Build strong relationships to foster collaboration with partners and project teams. Use strong communication skills to advocate on behalf of the frontline and collaborate effectively with stakeholders. Present information clearly and concisely, using examples to encourage process improvement.

• Accountability - Demonstrate strong time management and organizational skills to meet multiple deadlines in a high-volume environment.

Who you are

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• You can demonstrate experience in Lean Six Sigma methodologies. Agile certifications would be considered an asset.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You embrace and advocate for change. You have experience working cross-functionally on continuous improvement and change management initiatives and you continuously evolve your thinking and work methods.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork