Senior Consultant, Performance & Talent Programs (Burnaby, BC or Toronto, ON – Hybrid)

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Title: Senior Consultant, Performance & Talent Programs

Reports to: Director, Talent and Engagement

Vacancy status: This posting is for an existing position.

Purpose of the Role

Reporting to the Director, Talent and Engagement, the Senior Consultant, Performance & Talent Programs leads the design, implementation, administration, and continuous improvement of LifeLabs’ performance review and talent management programs and processes. The role provides strategic consultation and guidance to HR Business Partners and leaders on performance practices, talent assessment, and succession planning, helping to foster a high-performance culture across the organisation. As the owner of the organisation’s performance and talent processes, the Senior Consultant oversees the effective administration of the talent management system, drives process excellence, and identifies opportunities to enhance the employee and leader experience while responding to evolving business needs.

The ideal candidate brings deep expertise in performance review programs and talent management practices, complemented by strong consulting, influencing, and relationship-building skills. They are able to advise and influence leaders at all levels of the organisation and apply a strategic, continuous improvement mindset to the management of talent processes and systems. Skilled at translating business requirements into effective processes and system solutions, they use data and insights to inform decisions and drive adoption of performance and talent practices across the organization. The successful candidate is a collaborative partner, trusted advisor, and committed advocate for developing talent and strengthening organizational capability.

What You’ll Do:

Performance Review Programs:

•    Own the design, administration, execution, and continuous improvement of LifeLabs' performance review processes and practices.
•    Serve as the subject matter expert and consultant to leaders and HR Business Partners on performance review philosophy, tools, processes, and best practices.
•    Lead annual and cyclical performance review processes, ensuring effective planning, communication, execution, and reporting.
•    Monitor program effectiveness and recommend enhancements to strengthen organizational performance and employee development.
•    Research emerging trends and best practices in performance review programs and assess opportunities for adoption.
•    Build and maintain programmatic alignment with Quest Diagnostics.
•    Develop communications, resources, guidance materials, and reporting to support leaders and employees.
•    Leverage data and insights to identify opportunities, measure outcomes, and inform decision-making.

Talent Management & Succession Planning

•    Own and continuously improve LifeLabs' talent review, succession planning, and talent assessment processes.
•    Partner with HR Business Partners and leaders to facilitate talent discussions, assess organisational capability, identify key talent, and support succession planning activities.
•    Provide consultation and guidance on talent identification, assessment methodologies, and talent development strategies.
•    Develop tools, frameworks, communications, and resources that support consistent talent practices across LifeLabs.
•    Analyse talent data and provide insights and recommendations to support workforce planning and organisational effectiveness.
•    Research and recommend best practices related to talent management, talent assessment, and succession planning.
•    Build and maintain programmatic alignment with Quest Diagnostics.

Talent System Administration & Process Excellence:

•    Act as business owner and primary administrator for the talent management system, ensuring the effective delivery of performance and talent management processes. 
•    Manage system configuration, testing, upgrades, process enhancements, issue resolution, and ongoing optimization in partnership with the HR Technology team. 
•    Translate business requirements into system solutions that enhance the leader and employee experience. 
•    Develop and maintain process documentation, governance standards, training materials, and user support resources. 
•    Identify opportunities to streamline processes, improve user adoption, and enhance reporting capabilities. 
•    Support change management and communication activities associated with process and system enhancements.

Leadership Development Support and Execution: 
•    Partner with the Manager, Leadership Development to support the planning, coordination, and implementation of leadership development initiatives and programs. 
•    Contribute to the identification, evaluation, and recommendation of leadership development programs, learning opportunities, and events that support organizational performance and leadership capability. 
•    Assist in the development and enhancement of leadership development resources, tools, and program content. 
•    Support the implementation and administration of leadership initiatives designed to strengthen leadership effectiveness and organizational capability. 
•    Contribute to cross-functional Talent and Engagement projects and initiatives that support organizational effectiveness and talent development priorities. 
•    Collaborate with team members across the Talent and Engagement function to ensure alignment and integration of performance, talent, and leadership development strategies.

What You'll Bring: 

• University degree in Human Resources, Organisational Development, Business Administration, or a related field.
• CHRP, CHRL, or equivalent designation considered an asset.
• Demonstrated experience designing, implementing, and improving performance management and talent management processes.
• Experience facilitating talent reviews, succession planning discussions, and organizational talent assessments.
• Experience administering and optimizing talent management systems and technologies.
• Experience consulting with leaders and HR Business Partners to deliver talent solutions aligned with business objectives.
• Experience leveraging workforce and talent data to generate insights and recommendations.
• Deep knowledge of performance management and talent management practices.
• Strong consulting, influencing, and relationship-building skills.
• Ability to partner effectively with leaders and HR Business Partners at all levels.
• Strong analytical and problem-solving capabilities.
• Excellent written, verbal, and presentation skills.
• Continuous improvement mindset with strong project management and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with HR technologies and talent management systems.

Why Join Us?

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!