Senior Claims Specialist

About The Role

The Senior Claims Specialist works as a liaison and claims advocate between internal and external clients and adjusters to ensure optimal claims handling, and superior claims service. This is a great opportunity for an Insurance Broker, Claims Adjuster, or Insurance Professional.  This role reports into the SVP, Claims.  Travel may be required at times for client meetings

What You’ll Do

• Providing support to HUB clients on all claims related matters throughout the entire claims process and to advocate on behalf towards a satisfactory claims resolution.

• Providing guidance to internal teams on the claims process and building knowledge and capability through reporting for large clients, generating loss run reports and advising on general claims questions.

• Providing support pre-loss, during a loss and post-loss by providing claims counselling and engaging experts as necessary.

• Analyzing claim trends to ensure alignment with loss control procedures.

• Effectively analyze and interpret policy wording.

• Working closely with the Commercial and Personal Lines Practices

• Providing status updates to Client and Account Teams and providing appropriate consulting and guidance where required.

• Maintaining accurate and up-to-date electronic claims files through Epic.

Qualifications and expertise that pave the way for Success

• 7 Years in a claims role with a broker, insurance carrier, independent adjuster
• RIBO License Required
• Claims experience an asset
• Strong customer service orientation (internal and external)
• Self-starter and strong initiative
• Computer Proficient in Microsoft Office:  Word, Excel, and Outlook
• Strong sense of urgency, attention to detail and ability to manage requirements of the role effectively
• Ability to manage conflicting priorities effectively
• Effective communication, negotiation and presentation skills with clients up to the C-Level/President
• Tor Providing support to HUB clients on all claims-related matters throughout the entire claims process and advocating on behalf towards a satisfactory claims resolution.toravel: 10% for client meetings

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.

• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.

• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.

• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are..

The expected salary range for this position is $78,000 to $97,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. 

AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

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