Senior Business Insights Analyst

The Senior Business Insights Analyst will be a part of the Affinity Business Insights team and will be tasked with packaging models, automating workflow, and operationalizing analytics solutions to generate business value to various parts of the JH/Manulife. The ideal candidate must be a sophisticated programmer with a good understanding of Data Science, Data Engineering, and DevOps.

Impact and Influence. The incumbent will take disparate data sources and transform them into meaningful dashboards, providing deeper insights into the business. They will work will drive data-informed decision-making and create efficiencies across teams. This is a greenfield opportunity to build data processes from the ground up, establishing best practices and improving operational workflows. With the autonomy to build, refine, and enhance reporting structures, they will play a key role in shaping long-term success.

Career Growth. The successful candidate will take on high-impact business projects that contribute to organizational growth. The role will evolve beyond data reporting to include implementing strategic initiatives, collaborating with teams across the organization, and driving meaningful change. The individual will have the opportunity to expand skills in project management while deepening their understanding of the Insurance industry.

Position Responsibilities

• Reporting and analytics. Deliver actionable insights by creating and managing ad hoc queries and reports from various data sources to support organizational decision-making. Design and implement dashboards that provide real-time visibility into key metrics, ensuring stakeholders can access the information they need. Collaborate with teams to identify reporting needs, streamline data visualization, and drive a culture of data-informed decision-making.

• Data quality. Develop and implement a comprehensive data strategy to ensure data accuracy, consistency, and reliability across the organization. Identify and address gaps between current data and the desired state through data cleansing, enrichment, and validation processes. Establish robust governance standards to maintain integrity and compliance. Collaborate with teams to align data practices with organizational goals and promote data literacy and best practices.

• System Implementation. Play a key role in the adoption of new systems and technologies to support operational efficiency. Whether integrating a CRM, optimizing data platforms, or refining internal tools, ensure seamless implementation and alignment with business needs.

• Efficiency, Automation, and Business Impact. Beyond traditional data responsibilities, this position will support broader business initiatives, identifying opportunities to improve workflows and reduce manual effort. Lead and project manage initiatives that enhance operational efficiency and drive business growth. Work cross-functionally, track and measure the impact of process improvements, ensuring continuous optimization and alignment with organizational goals. This is an opportunity to combine data expertise with hands-on problem-solving to make a lasting impact on the business.

• Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions.

• Develop business requirement documents and specifications.

• Work as directed by management team to research and document business issues involving workflow procedures and processes.

• Analyze data and work with management to develop creative solutions.

• Coordinate recommended process changes, enhancements and product implementations including test plans to ensure successful implementation.

• Act as business unit liaison with other business units including Information Systems, etc.

•  Assume the role of technical expert responsible for developing and guiding more junior team members.

• Identify and recommend staff training needs in response to process changes or new product/system implementations.

Required Qualifications:

• Expert level experience with PowerBI.

• Hands-on experience with large-scale systems in software engineering.

• Familiarity with big data processing and building data APIs. Experience with automated data quality frameworks is a plus.

• Advanced working SQL knowledge and experience working with relational databases and SQL.

• Experience working with cloud native architecture (PaaS) using Azure stack preferably and experience with Azure ML, DataBricks (Spark), Azure Data Factory will be an asset.

• Experience in building ETL pipelines to perform feature engineering on large-scale dataset using Spark.

• Good understanding of project management methodologies and workflow design.

• Ability to influence and negotiate with others to meet project deadlines.

• Understanding of system design and analysis and user testing.

•  Strong organization, communication and interpersonal skills.

• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels.

• Demonstrated understanding of issues relevant to business unit.

• Strong problem-solving skills and analytical ability.

• Project-specific decisions, working with the business.

• Prioritizing and reprioritizing work deliverables and projects for external clients based on changing deadlines, costs, and scope of projects.

• Managing internal and external resources, clients and advisors to achieve targets.

• An ability to balance a sense of urgency with shipping high quality and pragmatic solutions.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.