Senior Business Analyst

We are seeking a strategic and execution-focused Senior Business Analyst to join our team. This role is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about enabling high-performing teams. You will work closely with the CPO to drive alignment, remove roadblocks, and ensure delivery of strategic priorities.

Position Responsibilities:

Project Coordination & Execution

• Support end-to-end project planning, tracking, and delivery across multiple squads.

• Facilitate cross-team collaboration and ensure dependencies are identified and managed.

• Maintain and evolve the ART-level roadmap in alignment with strategic goals.

Strategic Planning & Prioritization

• Partner with the CPO to define and refine strategic priorities for ART, Go-to-Market and Salesforce initiatives.

• Conduct analysis to support decision-making and prioritization of initiatives including quarterly planning.

Operational Excellence

• Drive continuous improvement in team rituals, reporting, and delivery practices.

• Monitor key performance indicators and provide actionable insights.

Stakeholder Engagement

• Act as a liaison between business stakeholders and delivery teams.

• Ensure clear communication of goals, progress, and risks across all levels.

Required Qualifications:

• 5+ years of experience in business analysis, program management, or a similar role in an agile environment.

• Strong understanding of Agile frameworks (SAFe experience is a plus).

• Proven ability to manage multiple priorities and stakeholders.

• Excellent communication, facilitation, and problem-solving skills.

• Experience with tools like Jira, Confluence, Miro, and roadmap planning software.

Preferred Qualifications:

• Experience working in or supporting Sales, Operations, or Go-to-Market teams.

• Familiarity with data analysis and visualization tools (e.g., Tableau, Power BI).

• Background in management or organizational transformation.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.