Role Overview
The Senior Business Analyst will play a key role in
delivering a major CRM-based funding management solution. This position
involves working closely with business stakeholders and vendor teams to gather
requirements, define business needs, and ensure successful delivery of system
functionality using Salesforce technologies.
The role requires strong expertise in public sector
environments, Salesforce CRM platforms, and Agile delivery methodologies. The
successful candidate will contribute to building scalable solutions and
supporting broader enterprise CRM initiatives.
Key Responsibilities
- Lead
ongoing business requirements analysis and definition for a Funding
Management System and related enhancements
- Act
as the primary liaison between business stakeholders and vendor teams
- Conduct
business analysis activities, including requirements gathering and
documentation
- Support
Agile delivery processes, including:
- User
story creation and refinement
- Sprint
planning, backlog management, and sprint reviews
- User
acceptance testing (UAT)
- Ensure
business requirements are accurately captured and align with quality
standards
- Collaborate
with stakeholders to support enterprise CRM roadmap initiatives
- Develop
business process flows, test cases, and documentation artifacts
- Facilitate
communication between technical teams and business users
Qualifications
Required
- Bachelor’s
degree in Computer Science or equivalent experience
- 5+
years of experience delivering Salesforce CRM solutions
- 5+
years of experience with Agile and SDLC methodologies
- 3+
years of experience developing Salesforce solutions in the public sector
- 5+
years of experience with Salesforce PSS Grantmaking or similar Salesforce
cloud modules (e.g., Nonprofit Cloud, Public Sector Solutions, Health
Cloud, Sales Cloud)
- 5+
years of experience with Azure DevOps and user story creation
- 3+
years of experience integrating Salesforce with third-party systems
- Strong
analytical, problem-solving, and critical thinking skills
- Excellent
communication and stakeholder engagement skills
- Experience
with Microsoft Office tools, O365, SharePoint, and Teams
Nice to Have
- PMI-PBA
or IIBA CCBA certification
- Salesforce
Business Analyst Certification
- Salesforce
Nonprofit Cloud Consultant Certification
- Financial
background (e.g., CPA or equivalent experience)
- Experience
in healthcare or funding management environments
Deliverables
- Business
requirements documentation and process flows
- User
stories in Azure DevOps
- Test
cases for user acceptance testing
- Business
documentation supporting pre- and post-go-live activities
- Ongoing
collaboration and knowledge transfer to internal teams
Work Environment & Additional Details
- Hybrid
work model with onsite requirements as needed
- Work
must be conducted within Ontario
- Full
knowledge transfer required at the end of the engagement
- Strict
adherence to organizational policies and procedures
About Symbiotic Digital
Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field can do
for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)
We serve customers in two ways, we provide:
- Digital
Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
- Recruitment:
Find The Right People You Need
Serving IT & Business leaders, Symbiotic Digital
provides a business system that enables us to provide expert technical staff
needed to solve complex business and IT challenges. Trusted by top
organizations across Canada, our proven QMS (Quality Management System) ensures
delivery excellence. We are a 100% Indigenous-owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/
Please submit your most recent resume to: [email protected]
View all jobs online at: https://www.symbioticgroup.com/view-jobs/
