Provides advanced application and technical support for Honeywell blending solutions, resolving customer issues, testing releases, delivering training, supporting sales, and improving team processes. The role collaborates globally, contributes to knowledge-base content, mentors junior staff, and supports refinery and process automation customers across North America. Travel is approximately 10%.
The primary purpose of this position is to deliver superior customer satisfaction with the Honeywell Technical Support response, communication, and resolution of cases for the defined Advanced Applications (mainly Blending) by working closely within a Global Team. The scope will cover the global customer base but with a focus on customers in NA.
You will report directly to our Blending and Movement Engineering Manager, and you’ll work out of our Markham or Calgary locations on a hybrid work schedule.
This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry. In this role, you will impact the successful delivery of Honeywell and Blending applications, enhance product performance, and contribute to the continuous improvement of engineering processes and customer solutions.
Responsibilities
RESPONSIBILITIES
- Provide product and application support for external customers
- Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
- Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
- Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter
- Participate in review and testing of new releases to ensure customer issues are resolved
- Deliver customer training and provide technical support to the sales organization
- Assist the PBM Team Leader to develop and implement strong teamwork processes and standards
- Share knowledge and best practices within the team.
- Act as a technical mentor for less experienced team members
- Ability to travel 10% within North America
- Comprehensive health benefits, including medical, vision, dental, and mental health coverage
- Paid vacation and statutory holidays in accordance with Canadian labor standards
- Retirement plan (based on regional policy)
- Opportunities for career growth within a global organization
- Professional development programs and continuous learning opportunities
YOU MUST HAVE
- Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field
- 5 to 7 years relevant experience – use of Blending Applications tools.
- 5 to 7 years customer technical support experience with the designated Advanced Applications
- 5 to 7 years industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirable
WE VALUE
- High customer satisfaction levels as measured in the customer satisfaction survey
- Ability to resolve customer issues within an agreed Service Level
- Strong interest in developing a career in the Blending field
- Excellent problem solving and troubleshooting skills and attention to detail
- Excellent verbal and written technical communication & presentation skills
- Customer focused mentality
The annual base salary range for this position is $91,800 - $122,400 CAD in Markham, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
This position is for a current vacancy.
About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.Honeywell Aerospace Mississauga, Ontario, CAN Office
3333 Unity Dr., Mississauga, Ontario, Canada, L5L 3S6
Similar Jobs
Aerospace • Security • Energy • Industrial
Provides global technical and application support for Honeywell blending applications, primarily serving North American customers. Responsibilities include resolving customer issues, collaborating with global engineering teams, testing product releases, developing knowledge-base content, delivering customer training, supporting sales, improving team processes, and mentoring junior staff. The role requires expertise in blending applications, customer technical support, refinery processes, process automation, and PID control, with approximately 10% travel within North America.
Top Skills:
Honeywell Blending ApplicationsPid ControlProcess AutomationRefinery Processes
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Sell Samsara’s IoT solutions to mid-market customers across the Western U.S. Responsibilities include prospecting, building pipeline, managing proofs of concept and trials, coordinating multiple stakeholders, negotiating complex pricing, and closing $20,000–$100,000 deals with executives and CXOs. The role requires full-cycle sales experience, quota achievement, cold calling, collaborative selling, and approximately 25% travel.
Top Skills:
Internet Of Things (Iot)Salesforce (Sfdc)
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Develop Digital Thread data pipelines, integrations, APIs, data models, and Power BI dashboards connecting engineering lifecycle tools. Build analytics and visualizations that improve traceability, engineering performance visibility, design review maturity, and program health. Partner with engineering stakeholders to identify analytics opportunities, support Digital Thread architectures, train users, document solutions, and drive continuous improvement across aerospace digital engineering environments.
Top Skills:
AlmAzure Data ServicesCameoData LakesIbm ElmMbseMicrosoft Power PlatformPlmPower BIPower QueryRest ApisSQLSyndeia
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
