About the role:
We’re looking for a proactive, detail-oriented Account Manager to serve as the strategic point of contact for our e-commerce clients. In this role, you’ll bridge client goals with internal execution, ensuring campaigns are delivered on time, performance targets are met, and relationships grow long-term.
You’ll work closely with media buyers, creatives, and strategists to translate business objectives into actionable marketing plans that drive measurable revenue growth for our clients. This is a client-facing role ideal for someone who combines strong communication skills with performance marketing knowledge and a commercial mindset.
About us:
BM Digital is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including:
A creator marketplace managing over 80,000 influencer partnerships monthly
An AI-powered platform to streamline discovery, outreach, and whitelisting
Proven playbooks in influencer marketing, paid media, performance creative, and CRO
We’re trusted by 100+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 70+ growth operators, analysts, and creatives manages over $200M in annual media spend and drives meaningful bottom-line impact for our partners.
BM Digital is not just an agency. We’re a scalable growth platform with a strong performance guarantee, a track record of results, and a culture built for A-players.
Responsibilities:
- Manage a portfolio of e-commerce client accounts and act as their primary point of contact
- Build and maintain strong client relationships focused on retention and growth
- Understand client business models, KPIs, margins, and growth targets
- Coordinate internal teams to execute campaigns across paid media, creative, email, and other channels
- Lead client calls, performance reviews, and strategic planning sessions
- Monitor campaign performance and translate data into clear insights and recommendations
- Identify upsell and cross-sell opportunities aligned with client goals
- Ensure deliverables are completed on time and meet quality standards
- Proactively troubleshoot issues and communicate solutions quickly
- Prepare reports, presentations, and strategic roadmaps
Requirements:
- 3+ years experience in account management, client success, or marketing strategy (agency experience preferred)
- Strong understanding of digital marketing channels (Meta, Google, email, CRO, etc.)
- Experience working with e-commerce brands or DTC businesses
- Excellent communication and presentation skills
- Analytical mindset with ability to interpret performance data
- Strong project management and organizational skills
- Ability to manage multiple clients and priorities simultaneously
- Commercial awareness and results-driven thinking
- Proficiency with reporting tools, dashboards, and project management systems
- Fluent English
Additional details:
- This is a full-time, remote position
- The annual compensation range is $45K-85K USD depending on experience
