Senior Account Manager

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.

Responsibilities:

• Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met
• Act as the primary point of contact to the customer, with a specific focus on the assigned business unit and trade lane (where applicable)
• Manage, plan and coordinate logistic movements with existing customers
• Coordinate and confirm scheduled appointments with vendors and suppliers
• Maintain data and update information in the company's operating systems
• Customer retention engagement on assigned account portfolio
• Identify, manage and build new business relationship in the target market
• Partner with operations and capacity/product/supply teams to ensure optimal execution using SOPs, best in class business processes, and mutually agreed upon customer KPI’s
• Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.
• Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS

• Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts
• Participate in rate calculations, report preparation and customer presentations for all large-spend bids

• Review financial, volume and service performance reports and makes adjustments (pricing, process, etc.) that create efficiencies and drive continuous improvement
• Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS

• Proven track record with a strong focus on account management, setting appointments, customer service, presenting and meeting with customers, pricing, proposals through to 'closing the deal'.
• Bilingual in English and French
• 2+ years of customer service and account management experience in transportation and logistics field is preferred.
• College or university degree in Marketing or Business-related field is required.
• Strong knowledge and understanding of the sales planning process.
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
• Strong negotiation skills with proven closing ability.
• Ability to function independently with little or no supervision as well as function in a team environment.

• Competitive Salary
• Healthcare Benefit Package
• Career Growth