Scrum Master

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant Scrum Master role will report to the Practice Leader, Development - Interac Direct. The Scrum Master is accountable for enabling effective ways of working across one or more Agile squads by coaching teams in Agile principles and practices, driving continuous improvement in team effectiveness, and removing impediments that impact delivery. Through a collaborative leadership approach, the Scrum Master fosters trust, engagement, and professional growth while strengthening delivery practices and overall team performance.

What You Will Do:  ​

• Agile Coaching & Practice Adoption 20% - Provide ongoing coaching and support to team members on Agile values, principles, and practices to reinforce consistent ways of working and build confidence in Agile delivery. Promote strong understanding and adoption of Agile practices across the team to support effective collaboration, alignment, and ongoing improvement.

• Ceremony Facilitation & Team Execution 10% - Facilitate Scrum events (e.g., sprint planning, daily stand-ups, reviews, and retrospectives) to ensure they are effective, focused, and aligned with their intended outcomes. Maintain a steady delivery rhythm by keeping events well-structured, outcome-focused, and aligned to the team’s commitments.

• Team Empowerment & Self-Management 10% - Foster a self-managing, cross-functional team culture by empowering team members to make decisions, collaborate effectively, and take shared ownership of outcomes. Encourage healthy team dynamics and shared accountability that support autonomy, trust, and high performance.

• Impediment Removal & Stakeholder Influence 20% - Identify impediments that may impact team performance and support their resolution through collaboration with relevant stakeholders. Work with others across the organization to help ensure impediments are appropriately owned and addressed in a timely manner, supporting team flow, delivery predictability, and focus on agreed outcomes.

• Continuous Improvement & Learning Culture 10% - Create an environment that supports continuous improvement and learning by reinforcing reflective practices and encouraging thoughtful experimentation. Support the team in identifying improvement opportunities, implementing changes, and sustaining progress toward more effective and mature Agile ways of working.

• Backlog Refinement & Product Coaching 15% - Support Product Owners and teams in continuously refining and improving Product Backlog Items, including the use of well-defined user stories. Help clarify business value, strengthen acceptance criteria, and apply practices that enhance backlog quality and readiness for delivery.

• Agile Metrics & Team Reporting 15% - Promote transparency by enabling the team to use meaningful metrics and visualizations to understand progress and delivery performance. Guide the team in leveraging flow-based indicators, such as flow efficiency, cycle time, and lead time, to support effective inspection, adaptation, and informed decision-making.

What You Bring: 

• 5+ years of experience in a similar role, preferably on the digital or mobile side of retail, in an Agile environment.

• Proven experience as a Scrum Master in Agile environments.

• A University degree in Business Administration, Computer Science or a related field.

• A Scrum Master certification - strong knowledge of Scrum and Agile principles/practices.

• An understanding of product delivery and how a product is built and works.

• Skills in negotiating and navigating difficult situations; you respond calmly and resourcefully to challenging situations, roadblocks, ambiguity, conflicts and change requests.

• Expertise working closely with internal and external stakeholders to identify challenges and develop effective strategies to realize goals and increase adoption of Agile values and principles.

• Outstanding skills in formal, informal, large, small, verbal and written communications and can effectively influence and work with people at all levels.

• A creative and process-oriented approach. You can help find pragmatic solutions to problems.

• A drive to continuously improve and help others continuously improve. You can anticipate, understand and respond to the needs of internal and external product and project partners. You are a forward thinker and can innovate solutions to keep the work—and the business—moving forward.

• An enthusiasm for working in a transforming environment. You thrive in a changing environment and welcome the opportunity to lead and implement growth and opportunity.

• An appreciation for cross-team cooperation. You can influence work in a multi-functional team environment with rapidly changing priorities under market constraints. You are flexible and open to the ideas of others.

• Exposure to Agile software tools such as Atlassian, Jira and Confluence. Ideally, you also have experience with web, e-Commerce and mobile technologies.

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.   

What We’re Offering: 

The hiring range for this position is $110,000 - $130,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: 

• Generous vacation and wellness days to help you recharge 

• Comprehensive employer-paid benefits coverage for peace of mind 

• Market-leading employer-funded RRSP program to invest in your future 

• Flexible hybrid work model for better work-life balance 

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 

• Pregnancy and parental leave top-up to support growing families 

• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.